Hotel Madrid Chamartín Affiliated by Meliá Reviews
Hotel Madrid Chamartín Affiliated by Meliá
C. de Mauricio Ravel, 10, Madrid, Community Of Madrid, 28046, SpainView Hotel Details
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Hotel Madrid Chamartín Affiliated by Meliá Guest Reviews
4/5
Very Good
98 review
Verified reviewsLocation4.1
Amenities4.0
Service4.1
Cleanliness4.0
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All reviews(98)
Positive reviews(5)
Anonymous User
Double or Twin Room
Stayed in Mar 2024
Business travelers
2 review
Very Good
Posted on Mar 27, 2024
Great location, clean room. Breakfast was good at the hotel but the packed one is a bit weak.
Response from Property: Dear Guest,We'd like to thank you for taking the time to review your experience.We are delighted to hear that you found our location convenient and our rooms clean, ensuring a comfortable room experience. It is also great to know that you enjoyed the gastronomic experiences we offer with our buffet breakfast. However, it seems our packed breakfast did not meet your expectations. While we strive to provide quality and convenience, especially for our guests on the go, we will take your feedback into consideration as we continually work to enhance our service culture.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
Guest User
Double or Twin Room
Stayed in May 2023
Solo travelers
12 review
Posted on Jun 5, 2023
Convenient location if you need to stay close to the Station but the beds are old and no so comfortable and clean
Response from Property: Dear Mr. Guest,Thank you for sharing your feedback.We are delighted that our location was perfect for your needs. However, we are sorry that not all aspects of your stay met your expectations. We do carry out maintenance whenever necessary to keep our rooms up to date. However, we have noted your comment to be reviewed.We do try to maintain our high standards and are sorry that you experienced anything less during your time with us. Please do not hesitate in making us aware of any issues so that we may have these addressed at the time.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator
Anonymous User
Double or Twin Room
Stayed in Mar 2023
Business travelers
4 review
Posted on Jun 16, 2023
The service attitude of the hotel is relatively good, and the breakfast is rich. There is another large Chamartin Hotel next to it, so be careful not to go wrong.
The hotel is relatively old and there is a wasteland next to it. It is not very comfortable to stay.
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Response from Property: Hello dear guests! Thank you for choosing our hotel and leaving your valuable feedback! Providing guests with high-quality and considerate services and a warm and pleasant living environment has always been our work purpose and unremitting pursuit! We appreciate your positive review of our overall service and breakfast items! At the same time, we also attach great importance to your opinions and feedback. We will continue to optimize our environmental facilities to provide guests with a more satisfactory stay experience! We sincerely look forward to seeing you again! I wish you a happy life and all the best! Maria Fdez. Valderrama, Voice of Customer Coordinator
Anthony lee
Double or Twin Room
Stayed in Dec 2023
Other
1 review
Outstanding
Posted on Dec 19, 2023
Good attention
Original TextTranslated by Google
Response from Property: Dear Mr. Lee,
Thank you very much for your magnificent review after staying at our Hotel Madrid Chamartín, Affiliated by Meliá.
We are pleased to know that you liked the attention received. Our team strives daily to provide friendly and efficient service, and it is a pleasure to see these efforts appreciated.
It would be a great pleasure to host you again in the near future.
We wish you happy holidays and a prosperous new year.
Sincerely,
Maria Fdez. Valderrama, Voice of Customer Coordinator