Hotel Puerta America
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Madrid
Hotel Puerta America
Av. de América, 41, Chamartin, Madrid, Community Of Madrid 28002, Spain
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With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Santiago Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.Show More
We Price Match
Last booked 1 hr ago
Highlights
Varied breakfast
Ideal location
Lots to doAmenities
Multi-Function Room
Meeting Room
Babysitting Services
Private parking
Car Rental
Luggage StorageFree
Fitness Room
Restaurant
All Amenities
Property Description
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Santiago Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
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4.4/5
Very GoodA interesting Hotel with each floor featured by a designer, worth for a try.
All 99 Reviews
Surroundings
Metro: Cartagena
(290m)
Metro: Avenida de América
(680m)
Airport: Madrid Barajas Airport
(10.7 km)
Train: Nuevos Ministerios Train Station
(3.8 km)
Train: Madrid Atocha Railway Station
(5.8 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
Junior Twin Suite
2 Single bed
45m² | Floor: 2-11
Has window
Free Wi-Fi
Daily housekeeping
Curtains
Hot water (24 hours)
Wi-Fi in room
Check Availability
13
Deluxe Room Non smoking
2 Single bed or 1 Queen bed
30m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Daily housekeeping
Check Availability
6
Executive Suite
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Check Availability
1
Junior Queen Suite-Non-Smoking
1 Queen bed
45m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Bathtub
Minibar
TV
Check Availability
4
Zaha Hadid Space Club
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Check Availability
4
Junior Suite Non smoking
2 Single bed or 1 Queen bed
45m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Connecting rooms
Check Availability
Hide Room Types
Guest Reviews
4.4/5
Very Good
99 reviews
Verified Reviews- Cleanliness4.6
- Amenities4.4
- Location4.3
- Service4.5
Average for similar properties in Madrid
AI Summary
Guests appreciate the friendly and professional service, particularly at the front desk. The location provides easy access to the airport, city center, and public transportation.
Anonymous User
November 17, 2024
A interesting Hotel with each floor featured by a designer, worth for a try.
Guest User
January 6, 2025
Such a good view
Hogne Martinus
December 31, 2024
Rotten old milk for coffe, long ques. Trip com price was 150 with breakfast and turned out I was charged over 200 and no breakfast. Terrible hotel - I tried it for a second time, this time very disappointing especially with Trip.com - worse room for higher price.
Travelusting
October 25, 2024
The staff is very nice and helpful. Rooms are very unique and had a projector. I will definitely come back
Free Traveller 008
October 8, 2024
I recently stayed at Hotel Puerta América and had a mixed experience. The hotel’s design is definitely its highlight—each floor features a unique style created by world-renowned architects, which makes for a visually exciting stay. The rooms are modern and spacious, and I appreciated the attention to detail in the decor.
However, there were a few drawbacks. The service, while polite, felt inconsistent. Check-in took longer than expected, and there were delays with room service on multiple occasions. Additionally, while the hotel boasts of its luxury, some amenities felt a bit dated, especially considering the price point.
The location is slightly away from the main tourist attractions, which is great if you’re looking for a quiet stay, but it’s not ideal for those wanting to be in the heart of the action.
Overall, Hotel Puerta América is a stylish and unique hotel, but there are areas where improvements could be made to justify the cost and overall experience.
Guest User
September 6, 2024
The room we were given was lacking basic amenities like coffee machine, tea or any hot drinks. There was no robe or slippers either, we had to request it. They had a conference booked at the hotel so they ended the breakfast at 10:30 instead of 11am which left us without breakfast and they made no attempt to make up for it not even with coffee. The observatory was closed to guests throughout the period we were there for because of the conference. There's too much noise coming from the main road that filters into the room and even other guests shutting their doors can be heard loudly in the room. I think there was too much emphasis on aesthetics and less on functionality by the hotel. In terms of services it's not a 5star hotel in my opinion. We didn't have a great time which is a shame because it was our honeymoon, another thing the hotel failed to acknowledge eventhough it was mentioned to them.
Vladyslav19
May 21, 2024
Good hotel , great location. A bit disappointed that doesn’t have plug next to the bed. But the rest are good.
Janibyek
March 10, 2025
Awesome root interior
Services & Amenities
Most Popular Amenities
Multi-Function Room
Meeting Room
Additional charge
Babysitting Services
Additional charge
Private parking
Additional charge
Car Rental
Luggage Storage
Free
Fitness Room
Restaurant
Wi-Fi in Public Areas
Free
Bar
Taxi booking service
Tour/Ticket Service
Outdoor swimming pool
Currency Exchange
24-Hour Front Desk
Meeting Room
Fitness Room
Restaurant
Bar
Outdoor swimming pool
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, €26.00 (approx. NZD 48.97) Daily. Reservation not possible
Private parking
Additional charge
Transportation
Car Rental
Taxi booking service
Business Services
Multi-Function Room
Meeting Room
Additional charge
Wedding Service
Fax/Copying Service
Front Desk Services
Luggage Storage
Free
Front Desk Safe
Wake-Up Call
Tour/Ticket Service
Concierge Service
Currency Exchange
24-Hour Front Desk
Languages Spoken
English
French
German
Italian
Spanish
Food & Drink
Room Service
Snack Bar
Bar
Alcohol-Free Rooms (On Request)
Public Areas
Elevator
Garden
No Smoking in Public Areas
Health & Wellness
Fitness Room
Beauty and Makeup
Cleaning Services
Clothes Steamer
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Facilities for Children
Babysitting Services
Additional charge
Accessibility
Stair-Free Property Entrance
Accessible Rooms Available
Safety & Security
Security Personnel
First-Aid Kit
Fire Extinguisher
First Aid Services
Security Alarm
CCTV In Public Areas
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Continental, Gluten-free, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | €12.50 (approx. NZD 23.55) per person |
Adult | Buffet:€30.00 (approx. NZD 56.51) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2005
- Renovated: 2017
- Number of Rooms: 315
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Santiago Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.