Hotel Urban,a Member of Design Hotels Reviews
Hotel Urban,a Member of Design Hotels
Cra de S. Jerónimo, 34, Madrid, Community Of Madrid, 28014, SpainView Hotel Details
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Hotel Urban,a Member of Design Hotels Guest Reviews
4.5/5
Great
114 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.4
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All reviews(114)
Positive reviews(12)
Reviews with photos/video(3)
Friendly owner(5)
Great location(5)
Negative reviews(2)
Guest User
Superior Room
Stayed in Aug 2024
Business travelers
2 review
Outstanding
Posted on Sep 4, 2024
The Urban Hotel in Madrid has truly become our home away from home. From the moment we arrive, we always feel incredibly welcomed. The staff is consistently polite, professional, and attentive, making every stay exceptional. Thank you to the entire Urban team for always treating us so wonderfully – you make our time in Madrid unforgettable!
Response from Property: Dear Guest,Thank you for such a great review.It fills us with joy to know that you had an exceptional stay at Urban.We are delighted that you felt incredibly welcomed and appreciated the friendliness, professionalism, and attentiveness of our staff. It is our aim to provide an environment that feels like a home away from home for our guests, and it's wonderful to hear that we have succeeded in making your visits to Madrid memorable.We look forward to welcoming you back in the future.Kind regards,Andreu Canals, General Manager
Spontaneous one
Superior Room
Stayed in Oct 2023
Business travelers
5 review
Outstanding
Posted on Dec 16, 2023
5 star seevjce very good location would highly recommend and rooms are very modern and upto date better then 5 star hotels in lodon
Guest User
Superior Room
Stayed in Mar 2023
Couples
11 review
Posted on May 3, 2023
Unpleasant hotel - rip off, rather stay somewhere else. Avoid
Guest User
Superior Room
Stayed in Jul 2022
Couples
1 review
Outstanding
Posted on Aug 15, 2022
Great location, friendly and helpful staff. Especially enjoyed rooftop bar for tapas and drinks in the evening
Guest User
Superior Room
Stayed in May 2022
Couples
1 review
Outstanding
Posted on Jun 30, 2022
Excellent staff- everyone was so friendly and helpful. We arrived very early from international flight and they let us check in early. Great location to walk to museums and great restaurants. Rooftop bar and pool were very nice- again, super friendly service. Nice complimentary bottled water and chocolates brought to the room in the evening. Needed to get shoes shined and they got it done for me. Nice artwork throughout hotel. Didn’t charge for drinks in mini fridge- nice touch. Did I mention how friendly everyone is?
Yuanyuzhounvshen
Junior Duplex Suite
Stayed in May 2023
Solo travelers
18 review
Outstanding
Posted on Jul 2, 2023
Good stay
Anonymous User
Junior Duplex Suite
Stayed in Dec 2024
Travel with friends
2 review
Posted on Jan 5, 2025
The location is very good, close to Puerta del Sol and Retiro Park. However, the cleaning staff had a bad attitude and often opened the door directly into the room. I stayed for three nights and only made the bed one night. One night when I returned to the hotel, I found that the door card for power supply had been pulled out. There were hairs on the towels in the bathroom. The mini bar was not replenished in time. As a five-star hotel, there are many areas that need improvement.
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Huangbinuo
Superior Room
Stayed in Feb 2024
Couples
4 review
Outstanding
Posted on Apr 25, 2024
Cleanliness, convenience and safety are very important! Satisfied😀
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Response from Property: 尊敬的Huang先生,我們非常感謝您對Urban酒店的正面評價。我們很高興得知您對我們的清潔衞生、便利性以及安全措施感到滿意。Urban酒店始終致力於為賓客提供舒適、安全的住宿環境，您的認可對我們來説意義重大。能夠看到您對我們服務的肯定，我們全體員工都感到非常鼓舞。我們將繼續保持和提升我們的服務標準，確保每一位賓客的入住體驗都能達到最高的滿意度。期待未來有機會再次歡迎您的到來。謹致敬意,Andreu Canals, General Manager
Guest User
Superior Room
Stayed in Jan 2024
Couples
2 review
Outstanding
Posted on Mar 7, 2024
It was friendly and clean. Each and every detail was taken care of, and the hotel design was truly unique. It's a great location for sightseeing around.
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Anonymous User
Superior Room
Stayed in Jan 2022
Solo travelers
11 review
Outstanding
Posted on Feb 5, 2022
Very, very good location, attractions are nearby.
It can be reached on foot.
The concierge guys are nice. Proactive service.
Room service is also good.
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Guest User
Superior Room
Stayed in Dec 2022
Family
76 review
Outstanding
Posted on Jan 15, 2023
Not bad, very good. Uh-huh
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