Sercotel Madrid Aeropuerto Reviews

I had several issues during my recent stay. First, the bus service was difficult to access, making transportation a hassle. Upon check-in, the front desk manager was rushing through the process, which led to him giving us the wrong room. When I returned to address the mistake, he publicly insisted in front of at least 15 people that I was wrong and refused to help until I waited at the back of the line. After a 10-minute wait, he realized his mistake and finally gave us the correct room keys. Furthermore, while in the lobby, we witnessed an unsettling incident where an older couple was robbed. The security presence was minimal, and when asked about security cameras, the staff informed us that they don’t use cameras because they believe guests prefer privacy. This lack of security made us feel unsafe. After all this, we had less than 10 minutes to order food, and the bartender, who initially seemed a bit rough, eventually provided better service. However, the overall atmosphere felt seedy, and the lack of proper security only added to our discomfort. Even during checkout, the manager reminded us about the bus, but that part of the service was inconsistent as well.

Quiet environment, well trained staff, The hotel provide the transportation from/to airport for free... Nice breakfast as well Thanks for everything's

Good experience shuttle to airport and back.

Great place to stay, comfy and very clean room. Less than 10 minutes taxi drive away from the airport. The staff were all just so lovely and so helpful. They booked me a taxi for the next day for my flight and everything was just perfect and on time. Even for visiting into the center of Madrid, was about 25 subway away and very easy to find. Definitely recommend when visiting or getting a flight from Madrid

very good hotel Staffs are friendly

Wonderful service, attentive and helpful. Having a shuttle from the hotel to the airport makes the stay much easier. Just thank you for taking such good care of us.

Decent airport hotel located in a serviced neighborhood. 5 minutes from the terminals with good free shuttle service.

The hotel is a little far from the airport, but there is a shuttle bus from the hotel to the airport, but you may need to take a taxi from the airport to the hotel. However, the hotel room is very large and clean. In addition, the hotel restaurant tastes very good, but the price is a little expensive. Overall, the cost performance is relatively high

Hotel to spend the night near the airport. Essential

The room was very clean and the receptionist was very friendly. Free airport transfer. recommend

The rooms are old and small, but clean enough. It's just that the black-haired waitress at the front desk is very unprofessional, and she always says: Don't stay if you don't like it!

The hotel is good, not luxurious, but nice