Guest User
January 25, 2025
The reservation was for my in-laws who are ELDERLY people with heart-related health problems. On the FIRST NIGHT of their stay (early morning of October 30, 2024) some criminals entered the hotel, banging on the doors of several rooms with MALLETS. This has TERRIFIED them throughout the night and without any solution from the hotel staff, they had no other option than to leave the place, since their safety was not guaranteed. Today, 3 MONTHS AFTER making insistent claims to get a refund for the remaining nights they could not stay there, they BLOCKED my phone number so as not to hear my complaints. They directly "washed their hands" saying that they "solved the problem" with "internal solutions." THERE WAS NO CONTACT OR SOLUTION, nor the refund that was agreed between my in-laws and the receptionist on duty that day. I am attaching photos of how the criminals have left the wall and the door handle. I DO NOT RECOMMEND AT ALL.
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