Room Mate Macarena – Gran Vía

Room Mate Macarena – Gran Vía Reviews

Room Mate Macarena – Gran Vía

C.Gran Vía, 43, Madrid, SpainView Hotel Details
Room Mate Macarena – Gran Vía
Room Mate Macarena – Gran VíaRoom Mate Macarena – Gran VíaRoom Mate Macarena – Gran Vía
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Room Mate Macarena – Gran Vía Guest Reviews

4.3/5
Very Good
138 review
Verified reviews
Location4.6
Amenities4.1
Service4.4
Cleanliness4.1
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All Reviews(138)
Positive reviews(135)
Reviews with photos/video(14)
Awesome rooms(14)
Awesome stay(13)
Friendly host(9)
Clean and tidy(8)
Delicious breakfast(8)
Loved the view(5)
Negative reviews(3)
Guest User
Basic Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 4, 2024
What a nice stay. The location is at the city centre which you can access to different tourist attractions easily.
Jip.whye
Single Room
Stayed in Mar 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Apr 5, 2024
Room temperature air conditioner can be adjusted. Inform reception many times. Reception Inform it might be central air con problem. overall the Room 603 is nice .
Guest User
Standard Room Exterior
Stayed in Feb 2024
Couples
2 review
4.5/5
Great
Posted on Feb 6, 2024
Top location and a nice room also, my second stay and probably there will follow more!
Response from Property: Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that our location and rooms met your expectations. We look forward to welcoming you back for many more enjoyable stays in the future!Best regards,Macarena´s team
Guest User
Single Room
Stayed in Mar 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Mar 30, 2024
Great location. Convenient to take train and walk around the city.
igotoschoolbybus1999
Single Room
Stayed in Nov 2023
Solo travelers
2 review
4.5/5
Great
Posted on Dec 4, 2023
WIFI SPEED NOT FAST AS EXPECTED WATER SINK EASY TO GET SPLASHED OTHERS VEY GOOD
Jenbbbbb
Standard Room
Stayed in Feb 2023
Couples
7 review
3.7/5
Posted on Feb 8, 2023
The roof top and decoration is nice This is my honey moon stay they gave us 2 single bed , we feel abit strange Upon request for a few times they switch to a double bed for us Nice hip hotel just no parking we have to walk 5 min to the public one And tooth brush Needa to request
Response from Property: Dear Jen,Thank you very much for trusting Room Mate Hotels for your stay in Madrid. We are glad to know that you enjoyed our beautiful rooftop as well as the decoration.We are sorry that your room was not to your liking. Let me inform you that we have 7 different types according to different needs and the standard room is the only type where the type of bed is always under availability. We will be happy to help you choose the one that best suits your tastes if you decide to visit us again.We hope to welcome you back very soon.Best regards,Laura CastilloFront desk Manager
Ryan Joseph Figueiredo
Single Room
Stayed in Jun 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on Jun 21, 2023
Loved the hotel overall. The staff were extremely friendly. The morning breakfast is excellent The roof top bar and the view of the sky line was amazing
Response from Property: Dear Figueiredo, Thank you so much for sharing your experience at Room Mate Macarena! We are so happy to know you enjoyed your stay with us and we really hope to be able to welcoming you back at your home away from home in Madrid. Best regards, Macarena's Team :)
Guest User
Standard Room
Stayed in Apr 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 11, 2023
The location is excellent, the room is clean and beautiful, the breakfast is excellent, smokers should make sure to ask for a balcony. The service at the bar on the roof is a little slow, but in general very kind and helpful. I will go back there again.
Response from Property: Dear guest,Thank you very much for your recent stay at Macarena and for taking the time to share your feedback. We are happy to know that you enjoyed our delicious breakfast as well as our location in the heart of the city.We are sorry we did not meet your expectations regarding some details of the room.We take into consideration your comments.Sincerely,Laura CastilloFront Desk Manager
Yashar
Standard Room With View
Stayed in Mar 2022
Couples
1 review
4.5/5
Great
Posted on Mar 11, 2022
Great location with a very good breakfast. Staff is super polite and service is nice. Great terrace view from rooftop
Response from Property: Dear Guest, Thank you so much for sharing your experience at Room Mate Macarena!! We are happy to know that you enjoyed your stay with us and we really hope to be able to welcoming you back at your home away from home in Madrid. Best regards, Macarena's Team :)
Guest User
Single Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The location is great. You can walk to Puerta del Sol. I stayed on the 9th floor and the reception was on the 6th floor. Breakfast was from 7 to 12. The front desk was very friendly and helped me buy train tickets from Madrid to Barcelona.
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Anonymous User
Standard Room Exterior
Stayed in Mar 2024
Couples
9 review
4.2/5
Very Good
Posted on Apr 3, 2024
The room is spacious and can open two large suitcases. Neat and dry, but the shower room door is transparent, which may be embarrassing for guests who are not couples/family members. The swimming pool is only open in the summer, and a welcome drink is provided upon check-in.
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Hongshaorou833
Standard Room Exterior
Stayed in Feb 2024
Friends
20 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Facilities: Complete facilities Environment: clean and tidy Hygiene: clean and tidy Service: Very satisfied, warm and thoughtful There is a guard at the door. Press the elevator. The front desk is on the ninth floor. He can communicate in English and can help heat food. Tableware is provided, which is good
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6/8
Response from Property: Thank you for sharing your positive review! We're delighted to hear that you found our hotel exceptionally clean, with tidy rooms, strong water pressure in the showers, delicious breakfast, and convenient transportation, all within a 10-minute walk from the city center. We strive to provide our guests with quality service and a comfortable stay. Thank you again for your feedback, and we look forward to serving you again!
Guest User
Standard Room
Stayed in Apr 2024
Family
4 review
3.5/5
Posted on Apr 26, 2024
The location is excellent and the breakfast service is very good for the price, 13 euros but it is noisy and there is a construction site next to the hotel so noise can be heard early in the morning.
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Response from Property: Dear guest, Thank you for choosing us and for sharing your comments. We are glad to know that you enjoyed our central location as well as the breakfast and the good service from the staff. We are very sorry for the noise disturbance from nearby buildings that you experienced and we hope that you will visit us again so that you can enjoy an even better stay. All the best, Laura Castillo Front Desk Manager
Jeynnifer
Standard Room With View
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Excellent location, with extremely attentive and helpful staff. They spoke in English. Our window faced the grand via, with great acoustics. We didn't hear any noise from the street. Great shower! Hot and with good pressure. Room heater worked very well. The only negative thing is that the building next door is under construction, so at 7 am you could hear the loud noise of a drill in our room... but it wasn't the hotel's responsibility. We didn't get to go up to the terrace, as there was an event that day and it was closed.
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Response from Property: Dear Jeynnifer, Thank you very much for sharing your experience with us! We are happy to know that you enjoyed the excellent location of our hotel and received attentive and helpful service from our staff, who communicated with you in English. It's great to know that your window had a view of Gran Vía and that the room's acoustics were excellent, providing peaceful nights without street noise. Furthermore, we were pleased to know that the shower provided a pleasant experience, with hot water and good pressure, and that the room heater worked perfectly. We are very sorry for the inconvenience caused by the noise from the construction work in the building next door. While this is beyond our control, we understand the impact this may have had on your experience and thank you for your understanding. We sincerely hope to have the opportunity to welcome you again in the future and provide you with an even better experience. Yours sincerely, Room Mate Macarena
Prescillia
Basic Room
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Mar 19, 2024
We had a great stay at this hotel! Excellent value for money. The hotel is located in the center and close to all amenities including a supermarket on the sidewalk opposite. The breakfast is very varied and good. Clean and stylish room, very friendly staff. I recommend!
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Response from Property: Dear Prescilia :)We are delighted to learn that you had an excellent stay in our hotel! Thank you very much for your kind words and recommendation. We are pleased that you appreciated our excellent value for money, our central location and our facilities, including the varied breakfast, the cleanliness and elegance of the rooms, and the friendliness of our staff. We hope to have the pleasure of welcoming you again during your next visit.Macarena's team :)