Hostal Condestable

They’re located in a lovely old building, but their prices are excessive what is offered. Our twin room was a good size, but that’s the end of the positives, the negatives are the poor WiFi and the receptionist who no idea how to work with the public, the rest is mediocre at best.

I regret to say that this is the worst place I have ever stayed at. It must not have been upgraded since the Eighties or earlier. The room is very small, the bathroom is tiny, there are only two very old plugs, one above the middle of the bed and one next to the entrance (none close to the tiny desk, which is by the bathroom door). The wifi doesn't work. I have a recent phone and none of the 3 wifi lines worked. The first night there was no hot water. The shower holder was broken and we had to hold the cheap shower head in our hand. The room gave to the interior light-well of the building where all the air conditioning engines are located. Therefore, we heard their noise all night long. The window is very old and not double glaze. The worst was the bed. Very small (hard to consider it a double bed) and with a mattress that was probably 30 years old, extremely uncomfortable and completely worn-out. So, between the noise and the bed it was absolutely impossible to sleep. To have the room cleaned you must put the sign "please clean the room" on the door, otherwise they don't clean it. But as no one bothers to inform you about that (does it take much to mention it when the guests arrive or to put a sign inside the bedroom?) if you don't put the sign, your room will not be cleaned. Now, if I had paid 40 Euros per night for this room, I wouldn't complain. But for 100 Euros per night, this place is a rip off. We went to complain the first night and the guy at the reception said that he couldn't do anything and that we had to talk to the manager the following day. We did, and she said that "no one had ever complained", which is something I find very hard to believe.... So: old place, tiny, not clean (there were pieces of chocolate on the wardrobe shelf), very noisy, totally uncomfortable. Does it take much to replace mattresses so guests can at least rest better? Just this shows how this place works. Avoid it.

Did not expect such nasty environment

The only positive aspect is the location: close to gran via ( a few hundred metres from metro Callao). The hostal is located on the 2nd floor with lift of a building. The room is extremely small, so are the beds. It was not clean. For the bathroom you have to wait a really long time to get hot water and then you burn yourself. The shower is a really small bathtub. The staff only speaks Spanish, not very friendly. Walls really thin, so you can hear everything from people talking to water running. We had to ask for toilet paper and the staff person asked for our room number.

Room very small and all the items were very very old. The bad in the room was very small and uncomfortable, during the night the room was too hot which I was struggling even to sleep. The only good thing is the cleaning and location. I have been 2 night and I did not sleep well in both that. I strongly do not suggest.