Hotel Palacio Del Retiro, Autograph Collection

The staff excels in friendliness and service. The location is ideal for exploring the city. The rooms are clean, spacious, and charming with modern amenities. The breakfast buffet and evening options are highly praised.

I really wanted to like this hotel. I really tried to like this hotel. Unfortunately, after our family’s 5-night stay, we were left disappointed and most likely will not return or recommend. We stayed in two rooms - a superior king (room 407) and a regular king (room 403). I will get into the details in a little bit. But here are the highlights and lowlights. Highlights - Great location. The hotel is right by Retiro park. It’s like the upper east side of nyc. We walked to all the museums, visited the park everyday and taking a cab to centro was easy. - the building is beautiful. Landmarked and recently renovated. There are so many fine details in the exterior of the building and the common areas. - the majority of the staff was friendly and helpful. Special shoutout to the porters and the housekeeping staff. They really go above and beyond to make you feel welcomed and comfortable. Lowlights - Rooms are subpar. Our rooms were on the 4th floor which is the top floor. The top floor in this type of buildings are designed to be servants quarters. So the ceiling is low and windows are small. You do feel like you are in the servants quarter and I personally do not like paying $500+ per night to not feel like the main character. - Superior King room feels smaller than regular King. We had two rooms - one superior king and one regular. The superior king feels smaller. If you plan to pay extra to get a bigger room, I would get the junior suites. The superior kings are not worth it. - the Bed in Room 403 (regular king) is supposed to be a king bed. However, it is two twin mattresses pushed together with a king mattress cover over it and they claimed it king. The front desk did offer us a different room but we had already unpacked and spent a night so my parents didn’t want to go through the hassle of switching rooms. The Supervisor there (Marcos) did comp us with free breakfast for that room but I don’t think he understands the inconvenience it caused us nor the disappointment we had. What bothers me the most was that they tried to justify it was normal and okay to have a king bed made up by two separate twin mattresses. Marcos and the lady at the front desk tried to say because there was a king mattress COVER over the two mattresses, it was okay, it made the bed a king. What a joke. They made me feel like my complaint was trivial and my experience was not valued. - Strong paint odor from the renovation. I am sensitive to smell and room 407 had very strong paint odor upon entering. We had to keep the windows open during our entire stay there. The front desk did offer us a different room when I brought the issue to them. However, the room they offered me (room 309) also had similarly strong paint smell so we didn’t end up taking it. Room 403 was fine. - The towels feel “tired” - it’s the feel that they are laundered so many times that they become stiff and thin. Again, not something you would expect at a 5 start hotel. - the bathtub didn’

This historic hotel nestled in the upmarket Retiro district is absolutely stunning. From our welcome at the desk - particular thanks to Rodrigo, who went out of his way to create a tailor made visit for us - to the beautiful, immaculately restored interiors, we shall definitely be back. The newly created bar area is a real bonus; they serve delicious tapas and a very extensive range of drinks. We enjoyed a flamenco evening and all the main sights and attractions are within walking distance. This is a luxury hotel that has mastered the art of making its guests feel at home.