AC Hotel Carlton Madrid Reviews
AC Hotel Carlton Madrid
Paseo de las Delicias, 26, Madrid, Community Of Madrid, 28045, SpainView Hotel Details
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1 night
AC Hotel Carlton Madrid Guest Reviews
4.4/5
Very Good
107 review
Verified reviewsLocation4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(107)
Positive reviews(20)
Reviews with photos/video(7)
Great service(7)
Awesome stay(6)
Awesome rooms(5)
Great location(5)
Negative reviews(1)
Umang Dhiren
Standard Room,Guest Room,1 King
Stayed in Nov 2024
Solo travelers
21 review
Outstanding
Posted on Dec 15, 2024
Superb hotel. Excellent location right next to Atocha train station / junction. Metro also near by to roam around the city
Francisco Vicente
Standard Room,Guest Room,1 Queen
Stayed in Aug 2024
Business travelers
26 review
Great
Posted on Aug 22, 2024
Hotel in good location. Very good customer service from this hospitality team. Be aware there are some road works in the neighbourhood so it is quiet but it will be difficult to get a taxi.
Highly recommend.
LAI Chun Hin
Standard Room,Guest Room,1 King
Stayed in Mar 2024
Couples
6 review
Very Good
Posted on Apr 11, 2024
Good location. Comfortable stay.
However, the elevator is small, we cannot fit 2 luggage and 2 people in. Moreover, the nearby area is quite dark at night. Not feeling safe when we return at night.
Dr. Gamaliel Vento Franco
Standard Room,Guest Room,1 Queen
Stayed in Aug 2024
Family
17 review
Outstanding
Posted on Aug 11, 2024
Amazing location, very convenient, fast service.
Guest User
Standard Room,Guest Room,1 Queen
Stayed in Apr 2024
Couples
4 review
Outstanding
Posted on May 21, 2024
Close to train station
Jiting
Standard Room
Stayed in Aug 2022
Solo travelers
1 review
Very Good
Posted on Aug 23, 2022
Located near Atocha train station and within walking distance (＜40m) for major attractions (galleries, museums, royal palace etc). Room was clean however the design of hotel itself is not convenient. Upon entrance, there’s a revolving door at a raised level with small steps then after the revolving door you have to step down again. For travellers with heavy luggage this design is problematic- staff will try to help but when busy you have to handle yourself, no bell boys. Free water provided for first check in only and not available for subsequent days. Amenities very limited. Overall at this price level there should be other equivalent or better alternatives.
Anonymous User
Single Room
Stayed in Dec 2022
Solo travelers
1 review
Outstanding
Posted on Dec 22, 2022
Excellent experience
Anonymous User
Standard Room,Guest Room,1 Queen
Stayed in Nov 2024
Travel with friends
2 review
Posted on Dec 3, 2024
I booked a king-size room one and a half months in advance. The confirmation form was sent many times. However, on the day of arrival, I was upgraded to a twin room. After asking, I was told that there were no king-size rooms. The soundproofing was very poor, and everything else was just average. Apart from being close to the train station, there was nothing special about it. Overall, the price was a bit expensive.
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Xiaomaodoumama
Standard twin Room
Stayed in Aug 2024
Family
6 review
Outstanding
Posted on Aug 28, 2024
The check-in experience was very good! The location is excellent, right next to the Sofia Museum, and it is very convenient to go anywhere. I arrived on an early flight, and it is not normal to stay in the room, but I was still very polite to give the room and went in to rest directly. The reception staff was very warm and meticulous, and must be praised. All the questions asked were answered seriously. I didn't order breakfast, which was a miscalculation. The breakfast here is very delicious 😋! The children like it very much. The room price is reasonable. Very good check-in experience, I will definitely come again. The room attendant was very considerate to put the pajamas into a neat work of art, thank you for the praise 👍! Thanks to the front desk staff. The room layout is reasonable. See you next time! Definitely come again! 👍👍👍👏👏👏😻😻😍😍😍
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Guest User
Standard twin Room
Stayed in Aug 2024
Couples
2 review
Great
Posted on Nov 7, 2024
The hotel is not too big, but the quality is good. Bottled water is provided every day, which is good. The hotel front desk has lemon ice water to drink all day. In the hot summer, it is cool and thirst-quenching for people who have just come back from outside. It is very good.
The hotel breakfast is very good, the variety is not very much, but the quality is very good! Especially satisfied with the breakfast!
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Guest User
Standard twin Plus
Stayed in Sep 2023
Couples
6 review
Outstanding
Posted on Oct 8, 2023
Although the lobby is small, the room is quite big, the facilities are good, it is very close to the train station, and the price/performance ratio is good.
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by my love
Standard Room,Guest Room,1 King
Stayed in Mar 2024
Travel with friends
15 review
Outstanding
Posted on Mar 15, 2024
Good hotel management,
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Anonymous User
Standard queen Room
Stayed in Nov 2022
Family
7 review
Posted on Nov 28, 2022
The location is close to the station but a bit far from the city center
I think breakfast is a bit expensive
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Tianyafangcao1989
Standard queen Room
Stayed in May 2022
Couples
11 review
Outstanding
Posted on May 15, 2022
The service attitude is very good, the front desk staff can communicate in English, and the hotel arrived early on the day. I am very grateful to them for being able to accommodate a few hours earlier. The location of the hotel is very convenient for transportation and food. It takes five minutes to walk to the train station. There is an airport bus at the train station.
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Guest User
Standard queen Room
Stayed in Oct 2022
Business travelers
33 review
Posted on Nov 8, 2022
One of the waiters at Reception had a very bad attitude. On the day of check-in, October 30, I asked a waiter if I could leave some luggage and come back to the hotel two days later to pick it up. She said it was possible but she needed to pay a service fee of 3.4 euros per day for each piece. But until October 31st, we checked out at 12:00 and left our luggage in the luggage room. We planned to retrieve some of our luggage in the afternoon and left some of it. At that time, the reception was around 4:30 pm and another female waiter was on duty. She Said the luggage room was full and couldn't provide storage service for us, but when we left with all the luggage, a waiter opened the door of the luggage room, there were only two or three pieces of luggage inside, there was a lot of space. It was very inconvenient for a group of six of us to take the train to another city for business negotiation with our luggage.
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