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NH Collection Eurobuilding
4.5/585 Reviews

NH Collection Eurobuilding

Madrid|0.88km from El Rincon de Mama

Latest booking 13 hrs ago

My wife and I stayed here for 4 nights in February. We would never stay here again. In terms of facilities and comfort, we had a pleasant stay. Our bedroom was large, clean, and well-furnished, and the adjoining gym and spa is fantastic. We opted for a VIP stay, meaning we were on the VIP floor (the highest floor – 15), and this included a VIP lounge, and free gym and spa access. Unfortunately, our stay at this otherwise decent hotel was overshadowed by a theft from our room. One afternoon, whilst we were at the gym, I had a €50 note stolen from my wallet, which had been left in our hotel room. I only realised a few hours later when we were out for dinner. When we traced back our day, and our spending, it became clear the money could only have gone missing when my wallet had been left unattended in the room for 4 hours. The theft of the money is not hugely fundamental. (We were planning to leave a much bigger tip for the hotel staff than a mere €50.) The sad reality, however, was that our trust and safety had been compromised. We no longer felt safe to leave valuables in our room. We felt violated, and our trust in the hotel had been breached. This incident was made worse by the poor way it was dealt with by the Guest Relations Manager, Paul Cozma. Paul approached us during breakfast the next morning. He said he wanted to resolve the issue and repair our trust in the hotel. He asked us for ideas on how to fix the problem. We couldn’t think of anything at the time, but a few hours later we suggested the hotel arrange a free taxi for us back to the airport later in the week (€30). This would have been a nice gesture. Later that same day, Paul and the hotel rejected our suggestion. In the end, the hotel failed to do or offer anything. We had asked Paul whether anyone from the hotel had accessed our room between 12pm and 4pm on the day in question. (The room had already been cleaned at 11am.) Paul told us, yes – a member of staff had entered our room between those times. However, this member of staff was a “long established and trusted employee who had worked at the hotel for 30 years”. Consequently, nothing was done. No questions asked. No investigation. No apology. To his credit, Paul Cozma was always polite and respectful. However, for a ‘Guest Relations Manager’ Paul has no power or influence to maintain or repair guest relations. On the day we were leaving, Paul even admitted to us that he had failed to offer any solutions or take any action regarding the theft from our room. Having read the reviews on Tripadvisor, we noticed that other people have had similar experiences. Whilst staying at the hotel, other guests have had money stolen from their rooms. We cannot recommend staying at this hotel, therefore and we would encourage readers of this review to think twice. Ask yourself this: if multiple guests at this hotel have reported money being stolen from their rooms, most likely by the hotel’s own staff – with the hotel failing to
AC Hotel Aitana
4.5/546 Reviews

AC Hotel Aitana

Financial District Madrid|1.14km from El Rincon de Mama
I found this hotel because everything closer to the city centre was booked on the day. It is located in the Chamartín district, a nice residential area with lots of restaurants and shopping not too far away. It may not be the best location for tourists, for me as a business traveller it turned out great. If you can´t walk to where you have to go and don´t bring a car, there is a metro station some 5 mins away. Also, finding a cab or Uber is easy and convenient. Parking was fully booked but I managed to park on the road. Make sure to feed the meter! There is also a big public parking close by, the hotel will give you indications. My room was modern and comfortable with a nice city view on to Castellana and some apartment blocks. AC hotels are not the same standard as Marriott hotels, so I am giving my stay 5 stars on the basis of that. My bed was very comfortable, the bathroom roomy and functional, there was a mini bar and a coffee machine, internet was free of charge and fast enough. I had a working desk and enough sockets to charge my appliances. I paid a bit too much for my liking but it was worth it. I walked to a really classy Corte Ingles not too far away and also to a restaurant. For breakfast I ventured into the residential streets behind the hotel and found a little typically Spanish bar. Hotel staff was very friendly and helpful. In the lobby, there is a big working table where I could see myself having a meeting with colleagues in a comfortable atmosphere. Would definitely go again.

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Top rated hotels in Madrid

Searching for hotels near El Rincon de Mama? Compare room rates and reviews to find your ideal stay.
AC Hotel Cuzco
4.4/573 Reviews
Financial District
Come see Madrid Derby and walk for ten minutes. Madrid's largest British Palace is a 20-minute walk. There is a subway at the door, and it is easy to get to the city center. Soundproofing, room facilities are OK.
Hostal Siesta & Go
3.2/517 Reviews
Financial District
Not bad, the service attitude is good, the stay is good, it can be said to be a very safe hotel, the location is also very close to the subway station, in the city center, next to the British Palace is very convenient!
Roisa Hostal Boutique
4/547 Reviews
This was an excellent place to stay, the rooms are decent size, clean, beds were comfortable, ac was working well. We had booked 3 weeks in advance and we still managed to get a decent price for 3 night, if you can book earlier, you can avail of great deals. The hostal is close to the Metro stop 'Columbia' and the streets leading up to it has lovely little restaurants, cafés especially the El Horno café which was excellent, there is also a Carrefour thats open till late. It is well connected to all the main spots in Madrid by bus or metro. Christian from the staff was very sweet and accommodating- we had quite an early flight in and we just came to deposit the bags- but he let us check in early when usually one has to pay for it. All in all, great location, comfortable rooms, 20 mins away from the main spots yet near to the city center and Santiago Bernabeau stadium. Totally recommended!
Apartmenty Chamartin
1/51 Reviews
The hotel is a private home, the owner of the hotels hospitality services is a recognized cheaper. the house is not rented to anyone. please don't pay any more reservations as no one will take care of them and lose their money when they arrive.
NH Madrid Paseo de la Habana
4/571 Reviews
The room you book through trip does not match then what I try to allocate the hotel. It was a 16-metre-square room and the reality was that it was not reached 10... Only a single bed and a desk that could not be used because there was a TV on it. I was going to pay a extra in the hotel to get a NH room. The hotel blamed Trip for this problem.
Don Pio
4.3/539 Reviews
My husband and I stayed at the Don Pio hotel for a weekend in October to celebrate our 15th wedding anniversary. We found the hotel to be beautifully clean and the staff were very friendly and helpful. It has a very calm and relaxed atmosphere and we found the main lobby just beautiful. With the metro just across the road, it's a great location for exploring Madrid.

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