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Madrid: 838 hotels found

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Top rated hotels in Madrid

Crowne Plaza Madrid Airport, an IHG Hotel

Crowne Plaza Madrid Airport, an IHG Hotel

4.5/565 Reviews
I have stayed at this hotel a number of times this year when flying to / from Madrid airport. The staff are friendly, helpful and efficient. Check in is always a breeze. I think a chap called Ruben dealt with my check in on my most recent visit. He is a credit to the hotel. The airport shuttle bus is easy and quick. Nothing is ever a problem at this hotel. I look forward to returning at the end of September for another stay following my trip to The States.
Crowne Plaza Madrid - Centre Retiro

Crowne Plaza Madrid - Centre Retiro

4.5/576 Reviews
We had a fantastic stay at the Crowne Plaza. The room was comfortable and modern. The bed was enormous, largest I've seen and beyond a king bed. We joked that we could have fit 4 people on it. The pillows were also fluffy and shapely. There is a mini fridge that were able to use to store cheese. The bathrooms have fig products. While I wasn't a fan of the scent, it didn't linger and Crowne Plaza is not stingy about products. There is hand soap and body lotion next to the sink. Body wash, shampoo, and conditioner are in the shower. This hotel also has tissues (a rarity in Spanish hotels) and soft 2-ply toilet paper. Minor touches but they definitely elevate the experience. The towels smelled clean and there were glasses for use throughout the room. The only feedback was the staff wasn't very welcoming or helpful. We checked in late and the night receptionist seemed bothered to see us and didn't have any suggestions for where to eat. We later asked if there's a channel that has the Real Madrid football match and they had no idea. We checked out early in the morning, around 7am, and there was a wait when the receptionist prioritized check-ins but who checks in at 7am? He forgot to email the invoice and when I emailed for it, that took 2 tries and almost a week to get it.

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