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Holiday Inn Warsaw City Centre
4.6/546 Reviews

Holiday Inn Warsaw City Centre

Centrum Warsaw|1.74km from Jewish Historical Institute
This is a nice hotel, good accommodation, great location within 5/10 walk mins of three railway stations and closer to tram and underground BUT……. It has real issues with staff errors and then quoting polish law giving them 14 days to fix issues / complaints doesn’t exactly give a good view of customer focus or indeed reward of loyalty to IHG’s brand or this hotel where I have stayed a few times before. Due to a queue at reception I just left the card and did express checkout, however 10 minutes after I left the hotel took a payment for DOUBLE the correct room rate. An hour after that they then took another payment for the correct amount but did not cancel the original payment - clearly someone’s made an error and charged me someone else’s room and then thought putting it through again would fix it. Wrote to hotel and got a snotty email back in a tone that did not accept they had made an error. This email didn’t apologise either but it did quote under polish law we have 14 days to fix this which is pretty bad. There was also no appreciation that taking multiple payments in error could give some people financial difficulty as they cannot then access the funds taken in error I am now having to get my bank to complete chargeback as I am not waiting 14 days for them to reverse a payment taken in error This isn’t the first staff related issue I’ve had at this hotel so I won’t be back as there are plenty of other IHG hotels nearby that can operate without errors or sending snotty emails to Diamond Elite IHG members - on a previous visit they put me in a room right above on site construction work which was nice of them! If your going to risk staying here I’d advise paying upfront and not using express checkout

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Top rated hotels in Madison

Searching for hotels near W Towne Mall? Compare room rates and reviews to find your ideal stay.
DoubleTree by Hilton Madison Downtown
4.7/5107 Reviews
I started with a free airport shuttle and was welcomed with a warm cookie and even warmer smile. Every single interaction I had with the staff was an example of what customer service should be. The front desk staff made every effort to accommodate my requests and were always friendly. Shataya was of great help and really all the front desk staff from my visit Monday 9/5-Thursday 9/8! Austin was one of my shuttle drivers and took me to a nearby address to make sure I didn’t get lost. Again, great customer service. After traveling across the country on business trips and vacations, I can easily say this was one of my best hotel stays. Thank you to all the staff!!
Hampton Inn & Suites Madison/Downtown
4.6/5111 Reviews
The hotel is in the center of Madison on Main Street, a ten-minute walk to the university and city hall. The hotel facilities are quite four-star, but UMW University is predestined, and the lobby and rooms have university mascots or logos. There are not many tricks for early drinking, typical American early drinking, with fruits, yogurt, etc., but during the epidemic, there is heat and social distancing, and can eat enough. It's worth living in Madison
Hilton Garden Inn Madison Downtown
4.5/5108 Reviews
Good choice to visit the school. The location is very good and very close to the school. The room is very spacious. One problem is that the window is completely sealed, the air conditioner is either cold or hot, it is not very practical for the weather of about 20 degrees, and the room may be more stuffy. Breakfast is $18 buffet, not included in the room rate.
The Edgewater
4.4/5102 Reviews
We had a wonderful stay with great service and attention to detail. The reservation staff went above an beyond to make sure our needs were met. We loved the lake view and beautiful hotel amenities. I wish we would have known more about the available spa services earlier, so we could have taken advantage of them.
The Madison Concourse Hotel
4.5/5100 Reviews
I recently attended a conference held at the Madison Concourse Hotel & Governor's Club and stayed three nights at the property. Shuttle bus driver Brian picked my co-worker and me up at the airport and was so kind and friendly! His recommendations for great food and sights in Madison were spot on and much appreciated. We received a warm welcome when we arrived and enjoyed a wonderful soup/salad bar/dessert lunch at CIRC. My room was clean and spacious. I loved the walk-in shower and makeup vanity space with chair in the bathroom, which was clean and stocked with plenty of towels. My favorite part of my stay was the comfortable bed and bedding, especially those wonderful pillows! I haven't slept that well in ages. The hotel is conveniently located to the Square with plenty of restaurants and entertainment within walking distance, making it a perfect conference site. I highly recommend the Madison Concourse Hotel & Governor's Club and hope to return soon with my family for vacation!
Homewood Suites by Hilton Madison West
4.5/595 Reviews
I always stay here when i come to Madison. the venue is always in perfect condition but then the staff can't be any nicer. From the Front Desk, (Sam, Jim and Grace) to the Breakfast area (Julie & Allison) the staff is always pleasant and have great attitudes. The housekeeping staff is second to none, they have your room so clean you look forward to heading there every evening. Stan G

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