Holiday Inn Express Hotels in Madison

This hotel has an incredible staff and is really clean. They get you checked in quickly and never make you feel rushed or under appreciated. The front desk attendant Sharmen even made it really simple to get a wake up call. I will definitely be coming back!!

I arrived on 4/23 around 5:30 in the evening. I was greeted happily by a young man named Michael at the front desk. He cheerily checked me in and also thanked me for being an IHG rewards member. He handed me my keys and gave me the quick 30 second speech about wifi access etc. I got into the elevator and could immediately smell gasoline or diesel exhaust. I noted it and made my way to the 4th floor where it smelled just as awful there. I entered my room and the smell was gone - thankfully! After a quick check that everything was in order and the room was clean I went back down to grad dinner with my family. I told Michael that the room was nice and then explained the smells in the elevator and on the 4th floor. He immediately apologized and explained that someone had ”spilled gasoline in the garage” and that he had the doors open to air things out a bit. I told him that the smell hadn't reached my room and I told him that I'd need to move if it did. He completely understood and told me to keep him posted. We returned from dinner an hour or so later and the smell was almost completely gone. It was totally gone the next morning. Speaking of morning, we were offered the normal grab-bag of food which included a muffin and some other stuff. We have a peanut allergy in the family and couldn't eat one of the muffin flavors provided. My wife made a quick run back to the front desk and Michael gladly hooked us up with flavors that were peanut safe. You can't ask for more than that! The room was great. Clean and updated. The staff was amazing. Michael really made me feel like this property appreciated my IHG Elite status and I was pleased for the duration of my stay. We will definitely stay here again if the opportunity arises. Thanks to everyone at the hotel for a great stay.