Guest User
October 10, 2024
the property was poorly maintained, far below the standards i expect from a reputable brand like yours.i was expecting superior quality infrastructure, during my stay of less than 24 hours, i encountered the following issues:
i had to use a bucket to flush, which was unacceptable given the price paid.
the partition wall in the bathroom was broken, and screws were visible where the door should have been. (images attached for reference).
the beds were subpar, making it difficult to rest properly.
the windows were badly corroded and dirty, contributing to the overall discomfort. (image attached).
no water supply in the beachside bathrooms.
it is evident that the property is in urgent need of renovation, and it seems to have been neglected for quite some time. for the high premium i paid, i expected the infrastructure to match the standard of luxury and comfort typically associated with the fern. instead, i could have chosen a mid-level hotel nearby at a fraction of the cost, which would have not only saved me money but likely provided a more pleasant stay.