Conrad Macao

Excellent service from staff (except during check in when it's crowded). 24 hour in room dining is good, food is hot enough and tastes good. Gave a yummy cake for birthday celebration and a gift for mother's day. Swimming pool has amazing view and is very big with good service. Will return again.

Hotel seems a bit dated to my taste but it is very well maintained. Excellent service and housekeeping, everything was great from the doorman and reception to my departure. Beautiful swimming pool area, good GYM. I loved the breakfast buffet, one of the best I’ve tried in Macau. One star off the service for having to wait to be seated for breakfast despite having the reservation time, my plans had to be moved because of this. The rest was brilliant.

Good location. Next to The Londoner, and connected to Eiffel Tower site. I would encourage for Trip to remove the Free Admission to 7/F Eiffel Tower as, it is already free to the public and not a specific benefit for booking Conrad Hotel.

This hotel is definitely not five-star quality. From the moment you enter, there's no sense of order — there's no proper lobby, and the staff are rude and unprofessional. It's extremely crowded, and there's no clear boundary between the hotel and the shopping center. Breakfast was chaotic and poorly managed. Overall, the management is incompetent. I wouldn’t recommend this place at all. The carpets were dirty and poorly maintained. The management’s behavior was extremely unprofessional and disrespectful. Breakfast was repetitive with very limited variety — they didn’t even have basic items like bread, which is unacceptable for a so-called five-star hotel under the Conrad brand. There wasn’t even a proper lobby where guests could relax — something you’d expect as a minimum standard. The hotel might look appealing from the outside, but don’t be fooled — the inside tells a completely different story The hotel was so disorganized and confusing that every single time I had to spend at least 30 minutes just trying to find the elevators. There was no one around to guide or help — it felt like they just wanted to trap you and empty your pockets. The sauna was dirty, the shower area by the pool was filthy, and the jacuzzi water had turned yellow — absolutely disgusting. Honestly, this place doesn’t even deserve two stars, let alone being marketed as a five-star Conrad hotel..

Nice staff and service! Good location as it is near to the Londoner with a big shopping mall!

Very comfortable hotel. Definately will come in future once visit macau again