House of Art

Long story. Overall is still pleasant. Some might say it’s a new hotel, cut some slack for them. Yes and no. If you are not ready, then don’t open. I would say either understaff or staffs are not experienced or well trained. To those that were working there now, I can see that they are doing their very best. Higher management might want to see how to improve further. 1: Reached hotel at 12pm. Put my luggage at reception and went out. They already have my booking and name verified. Came back at 4pm, waited for 30 minutes and gave me the wrong room type from my booking. When I went down to the counter, told me that my room is not ready yet. At 4pm and my room is not ready yet? The fact is that, there’s a group of walked in customers in front of me when I came back. They gave my room to them thinking that I am not back yet. And I have to wait for the other room, which was given a late checked out. And the guest had just left and room is not ready for me. So they put me up in another room to wait for my room. 2: Very generous with space. Room is spacious. Bright. Nice and clean. Which I think it has to be as it is a brand new hotel just opened in less than 2 weeks ago. 3: Stingy with water. Gave only 2 bottles of water. 250ml type. Asked for more and said at most can give 2 more only. 4: Water heater temperature not constant. One moment become very hot and one water becomes cold. And the hot that it suddenly became was very hot. Quite dangerous. 5: There is no robot to bring up your food deliveries and send anything that you request from hotel. You will have to go down to pick up your deliveries and wait for hotel staff to bring to you anything that you request for. I have to wait for 45 minutes for a pair of slippers. 6: The shower area had a design flaw that allows water to flow out when you shower and water ponded right in front the vanity counter. That was how I needed an extra pair of slippers. 7: The blinds of the windows are another wrong choice of blinds to install. You need to lower the entire day blind then you can bring up the black out blind. There are 7 panels of them in the room. My arms are sore after that. And you need to repeat the entire process to bring it up in the morning if you wish to see outside the window. 8: TV doesn’t have access to paid TV. Can only watch local channels. 9: Drop off point do not have a shelter like neighboring buildings. You get wet going in and out of the hotel entrance if it rains. 10: My room was on the top floor. Each time the lift moves, I can hear the braking lock engaging and disengaging. I can also feel the vibration from the gears that lowers and pulls the ropes. I am not a light sleeper and I can hear it. 11: Windows are double glazed. But still can hear the rain splattering while sleeping.