Andaz Macau

Imagine stepping into a hidden gem that feels like it should have graced this city ages ago—welcome to Hotel Andaz! From the moment you walk through the doors, you’re greeted with a warmth that makes you feel right at home. I was even escorted to the elevator by their lovely staff, which already sets the tone for a special experience. Your check-in awaits on the 3rd floor, but don’t worry—you won’t get lost! The team is there to guide you every step of the way. Picture this: you arrive in the late afternoon, and there’s a stunning lounge ready to welcome you with refreshments. You can sip your drink as you take in a breathtaking sunset—talk about a perfect start to your stay! And let’s not overlook the rooms! When I entered mine, I was enchanted by the warm colors and the immaculate bathroom. But wait—there’s a tub in a standard room! In a small city like Macau, that’s pure luxury that many hotels can’t boast about. Oh, and here’s a delightful surprise: in the cupboard drawer, you’ll find a box of famous almond cookies, a must-try treat that speaks to the heart of Macau. So, if you’re looking for an unforgettable experience filled with comfort and attentive service, Hotel Andaz is the place to be. Trust me, you won’t want to leave, and I can promise you this—I will be happy to be back again, relishing in all its delightful offerings!

Our Andaz Macau suite stay was exceptional. The effortless check-in, thanks to FO staff Justin and Yannie’s warm hospitality, led us to a stylish suite blending modern elegance with Macau’s heritage, featuring chic decor and thoughtful amenities. The wine-tasting experience at the bar, expertly guided by Innah and Michelle, delighted us with Portuguese selections and delicious pairings. Their passion and knowledge enriched the evening. Throughout, the staff’s attention to detail and genuine warmth made every moment memorable. Andaz Macau masterfully combines luxury, cultural charm, and heartfelt service—highly recommended!

What an amazing hotel and resort! Really is a special place and stunning rooms, awesome staff and even a free lounge serving Portuguese wine and snacks. Really quite something. If 10 ⭐️ was a real option. This hotel would get even more!! Wow! 👍👍👍👍👍

Super wonderful experience. Great services and courtesy acts. I like the way your staff showed friendly and warm welcoming with some casual chit chat. The room was so comfortable and the bathroom is very decent. The gym room facilities are sufficient and pro- gear! Happy with serving those detox water. I will stay in your hotel next time Thank you for the great night.

Overall very good Staff are very helpful and polite Will come back

I stayed at Andaz Macau for 3 nights from 16-19 Dec’24 and this is my second time staying in the same property within a year. Andaz Macau has never fails to amaze me and it gives me the assurance that the staff will always look after me. My room is spotless and comfortable! Wayne from Front Desk did the check-out for me in May 2024 and this time I bumped into him doing the check-in for me. As pleasant as always, my check-in process was smooth. And he also assigned a nice room for me. Thanks Wayne. I do notice that the Concierge counter that’s nearest to the lift landing area at Level 6 always gives people the wrong impression that that’s the check-in counter. That poor girl had to keep on directing the guests to reception counter when they approached her which I find it unnecessary. Not sure of something could be done to make her life easier lol!! Bellman are very helpful and one of them helped me getting a Radio Taxi to Flower City. That was around 11pm plus on 17 Dec…sorry that I forgot to ask for his name. I think he’s a Filipino and he gave me a “taxi card”. So thank you for your help. During my stay, Ivy, Yumi and Tania have been providing turn down service for me. Everytime I’ll receive a handwritten note with little gifts to pamper myself. And I also got a little soft toy from Tania! How sweet! Not to forget the Room Attendants - Apple and Icy whom tirelessly cleaned my room. Though I don’t get to see them, but I still make an effort to find out who cleaned my room so that I can thank them here and knowing that their efforts are being appreciated. I always believe working in Housekeeping is tough. But because of your hard work, I get to stay in a very comfortable room. I hope I didn’t miss out any names here. So thank you all. Last but not least… I WILL BE BACK!!!