Jose Abad Santos Ave, Clark Freeport, Mabalacat, Pampanga, 2023, PhilippinesView Hotel Details
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Hilton Clark Sun Valley Resort Guest Reviews
4.6/5
Great
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(49)
Positive reviews(48)
Reviews with photos/video(18)
Awesome stay(16)
Friendly owner(12)
Clean and tidy(10)
Awesome rooms(9)
Perfect for kids(5)
Delicious breakfast(5)
Awesome amenities(4)
Negative reviews(1)
KimJacob
Executive King Room
Stayed in Jul 2024
Family
4 review
3.7/5
Posted on Jul 22, 2024
We booked the room with the breakfast but it wasn't recorded properly.
We had a bit of inconvenience trying to show the booking details again to get the breakfast but the front office personnel was able to resolve it well.
I hope there will be a better way of coordinating with Trip.com and the hotel itself.
Response from Property: Dear KimJacob,Thank you for taking the time to provide us with your invaluable feedback. Please be assured that we take your comments very seriously, and have shared it with our team to investigate and address wherein applicable. We hope to welcome you again soon.Sincerely,Hilton Clark Sun Valley Resort
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Josie Dulasin
Twin Guest Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The room was good and clean. The toilet needs upgrading to low flush, uses a lot of water and do not flush properly.Other than that it was good.Food service was excellent, the food was ok.
Response from Property: Dear Guest We are pleased that you were satisfied with your overall experience with us. We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for. We look forward to welcoming you back to your home in Clark! Kind Regards, Hilton Clark Sun Valley Resort
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Guest User
Twin Guest Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Top notch service as expected. We’d love to go back again.. loving the hotel vibe and the room shower gels and lotion match my taste.
Response from Property: Dear Valued Guest,We are pleased that you were satisfied with your overall experience with us. We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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kristykring
Twin Guest Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Our stay in Hilton Clark was very pleasant. I can’t stress about how friendly the staff was, they were really helpful, gentle and polite (despite my toddler son having some tantrums).
The hotel overall was very clean, fragrant, posh and well kept. Upon entering, there's a small Duty Free store selling fragrances, wines, chocolates, bags and jewelries. Reception is at the 3rd floor and you have to take a long escalator. There's also a small casino but we didn't check it out.
Welcome drink was superb! It's worth it to claim as it was really good. We also then availed of their buy 1 take 1 happy hour promo.
The room was cozy and the pool was super clean and nice. Wifi's fast. The pool water felt fresh and I think they have another way of maintaining since there's no smell of chlorine at all. Kuya lifeguard was also very friendly and accommodating.
Breakfast is good! They offer not just black coffee but also the likes of latte & cappuccino. Hot choco taste legit! Bacon is also offered soft or crispy. Food is good.
What I liked most in this hotel is the amenities for kids and their regard for safety. Apart from the 2-feet pool, they also have an outdoor playground, a spacious kid's area for biking where kids can choose 3 types of vehicle, a helmet provided, and most of all, they have a spacious indoor kid's playroom as an alternative activity area when it's scorching hot outside. Be sure for kids to wear shoes when they go biking and socks for the indoor play area.
I also appreciated their attention to the kids' needs in that they have room slippers on kid size! Our daughter was so glad about it and said Hilton Clark is now her favorite hotel.
Overall, it was indeed a very pleasant stay!
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6/10
Response from Property: Dear Guest,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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Guest User
Twin Guest Room
Stayed in Feb 2024
Family
45 review
4.0/5
Very Good
Posted on Feb 18, 2024
Spacious and new hotel. Offer buy 3 get 1 free dinner buffet. Breakfast is good too.
Response from Property: Dear Guest,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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Guest User
Family Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Great for families with kids.
Response from Property: Dear Guest,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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Guest User
King Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Nov 28, 2024
Highly recommended to friends and families.
Response from Property: Dear GuestWe are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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Guest User
King Room
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 24, 2024
Good food. Courteous staff.
Response from Property: Dear Guest,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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Mary Ann Era
King Guest Room With Pool View
Stayed in Jan 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Very spacious. Staff are so accommodating and very prompt.
Response from Property: Dear Mary,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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MC Albert
King Room
Stayed in Aug 2023
Couples
17 review
5.0/5
Outstanding
Posted on Aug 14, 2023
The Hilton at Sun Valley Clark is a welcome treat for travellers staying in Clark Special Economic Zone. A bit pricey but its worth it. Rooms are spacious and clean. Amenities are top notch. Will definitely stay there again.
Response from Property: Dear MC Albert,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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Anonymous User
Twin Guest Room
Stayed in Jan 2023
Family
7 review
5.0/5
Outstanding
Posted on Feb 4, 2023
Big rooms. Kids enjoyed the pool and playground. There is a duty free in the ground floor and of course, a casino.
Trisha
Executive Twin Room With Balcony
Stayed in Aug 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Nov 27, 2023
the best hotel in clark! very friendly people and they’re very kind to every guest.
Response from Property: Dear Guest,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
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Anonymous User
King Guest Room
Stayed in Oct 2022
Family
4 review
5.0/5
Outstanding
Posted on Oct 31, 2022
It was windy when we came there. Our room was very clean. Staff were nice. Over all, this hotel is amazing.
Guest User
King Room-Accessible
Stayed in Apr 2023
Family
1 review
2.7/5
Posted on Apr 9, 2023
Service was really bad. I booked a room for 1 night for 3 adults. We were given 1 king bed that obviously will not fit us. It was only during check-out that they explained that they should have provided additional matress. Its good that I was in a friend's wake the whole night, but the 2hrs of sleep in the morning was hassle because I have to share the bed with my 2 big son. They did not review my booking. Even the toiletries were good for 2 pax only.
KEIRA10
King Guest Room
Stayed in Sep 2022
Couples
31 review
5.0/5
Outstanding
Posted on Sep 6, 2022
great stay in to relax and unwind, very delicious breakfast, will definitely stay here next time thank u to the nice staff