Guest User
June 17, 2024
We stayed overnight at the villas at Fontana. An incident happened when we left the villas for approximately one hour to get dinner. Upon our return, we discovered that our valuables, including credit cards and phones, had been stolen. It was evident that the those who did it knew what they were doing, as they targeted high-value items and left quickly. We immediately reported the theft to the on-site security team. However, the response was dismissive, with security personnel claiming that this was the first incident of its kind. Despite the team’s initial response, we requested to contact the local police to file an official report. The police officers informed us that multiple similar incidents had occurred in the past, suggesting a pattern of thefts at the property. We noticed no signs of forced entry, indicating the possibility of inside knowledge or access. Despite of multiple incidents that had occurred in the past it doesn't seem like anything was thoroughly investigated by the management— no signs of stricter protocols, streets were dark, useless CCTV cams, broken slide doors. SO PLEASE BEWARE.