Guest User
February 20, 2024
Disappointing stay at this place. We booked a two bedroom apartment 70m2. We arrived late in the evening and upon arrival discovered that we were placed in a room that did not match the photos and room type! We specifically wanted apartments because we have a small child and it is not convenient for us to live in a house with stairs, also husband have problems with knee and cannot use stairs. When we called the manager to find out why we were placed in a house and not in an apartment, as indicated in the reservation, we were told that this was an upgrade! Taking into account that provided accommodation type is totally different from what we have booked, hotel manager could request us to consider another type of rental! I don’t know who this is an upgrade for, but I think that their apartments look better and are closer to the main buildings and the pool, which was the main reason why this place was chosen because of kids holidays! When we asked the manager if they could move us to an apartment, he said that it was already late and they couldn’t do it, although their reception was open 24 hours a day. The holiday is ruined before it even begins!