Maison Haas Hustinx & Spa

Very unfortunate experience at Maison Haas, the standard room was just aceptable but the service from the reception staff was rude and not polite at all. Particularly the person in charge, Danielle, was not friendly and very unhelpful, she was only interested in booking an extra service. When we asked if it was possible to visit the PSA she said "not possible" and did not offer any alternative. The room was ready when we arrived but due to the "rules" we could not get in (it was 1:45 pm and the rules indicated as of 3 pm), we had to get changed in a tiny toilet with no option to access to the SPA changing rooms or another ready room. When we asked about directions and Maastricht highlights, she referred us to a website, w/o even looking at us in the eye. Her colleague, Rertu, was polite and helpful but all in all we had a dreadful experience, no customer friendly. After check out we left the luggage at reception, they do not even have a locked room for that .... we were directed "to take the luggage ourselves and put it in the dining room area" as the reception closed at 6 pm. Location was good but I do not recommend this hotel unless you want to be treated badly.

The most beautiful place to stay in Maastricht! I went for a conference. It was in the centre of the city, very local, nice rooms and friendly staff! The spa was wonderful, too! I would get back to the hotel when in Maastricht. Highly recommended.

We stayed two nights in the superior suite. "Suite" it is, "superior" maybe not. The room is spacious but a bit dark and the fancy sofas are stained. The main issue was the noise. The room is located on ground floor next to the entrance door (heavy and loud), so expect to hear everyone getting in and out the hotel or the spa. The hotel restaurant (also on ground floor) was hosting events in the evening, so there was a lot of traffic and people chatting outside the room on both nights. The restrooms seem to be badly marked, so the restaurant guests were trying to enter our room thinking it could be the toilet. The room has two doors, each guest trying to open both this became rapidly annoying. One guest even made it inside as we had forgotten to lock the door, we had to throw her out "politely". We also faced issues with the sink which were only resolved after 48h at check-out, so we had to brush teeth or wash hands in the shower for the whole stay. Overall nothing dramatic, but not quite what one would expect from a luxurious spa hotel and a room of that price. As a compensation the hotel offered us the... parking (cheapest item on the bill, less than 5% of the stay). We have seen hotels being more generous in their refund for less disturbance than that. In summary: not "bad", but certainly overpriced.

As in many European cities this hotel is the result of a conversion of old buildings with some additions. This makes the whole atmosphere very cozy and charming and in touch with what you would expect when visiting Maastricht. The location is perfect facing de Virjthof square, with a municipal parking garage just crossing the street and in the middle of everything worth visiting in the city. Lot of restaurants just around the corners. We had a superior suite, generous in size, with a bathroom with an unusual layout due to the bedroom being in what I guess was a former dining room. The shower cabin was very nice and everything worked well. AC with 2 equipments in bedroom and living room worked well as did internet. Breakfast was exceptionally good. Served not in a buffet style because the hotel is very small, but with high quality ingredientes and everything you might desire. The guy running the breakfast was very kind and efficient. Check out was done quickly and with no problems. Check in could have been more explicit regarding information about certain limitations of the hotel having nobody in reception after 18:00. Concierge service is non existent. The Spa is in the modern add on building. Tasteful, modern, with a plunge pool and saunas, it makes a good impression. At night the breakfast room is used as a restaurant with a charming patio. Conclusion : a charming European boutique hotel with modern amenities, modern decor, housed in old preserved buildings, with a nice spa, limited reception service and very good breakfast.

Stunning hotel! We sadly stayed just one night at this beautiful hotel. The rooms are so pretty, we had one that looked out on to the square. It had a large bathroom with a lovely bath (with complimentary bath salts). The room was spacious and well designed. We also made use of the spa facilities including an amazing massage from Diana - the best I’ve every had! It felt holistic (included some breathing exercises). Could not recommend this hotel enough: perfect location, lovely staff and a breakfast for champions!