Guest User
October 13, 2022
We are going to a big concert in Maastricht in july (2023), where lots of people will be attending, so I booked this hotel on *********** since they offered a superb location and at the same time cheaper price that other hotels for the specific date. Half an hour after receiving confirmation of the reservation per mail and a welcome mail from the hotel itself, I was called from the reception at the hotel and told that they had no rooms available on the date that I wanted. Apparently they had made a mistake with their "availability on *********** so now they had to cancel guests". The excuse came across as odd to me because all other hotels in Maastricht at that specific date had higher prices than them on ***********, so I got a sense that they just forgot to adapt their prices on the site, and now the revenue management suddenly realised that they could get much more for their rooms due to the big number of guests coming to town for the concert. The concert dates was announced a week earlier, so they had plenty of time to adapt either availability or prices it would seem. But now, I have to cancel my booking and go for the higher priced hotels because the options are now super limited. So they cost me money basically due to their poor handling of their own accommodation.