Boutique Hotel Sint Jacob

This hotel has a certain charm because of its nice garden and breakfast space. However, we had several problems with the two rooms we rented. One room had a broken shower - the bracket to hold the wand didn’t work, so it could really be used on manually. It also had low flow and a broken stream control, with most water dribbling out of the center of the head. One room had a nonfunctional refrigerator. Only one of the two rooms had air conditioning, and we unfortunately arrived on a very hot day - 86 degrees F. Needless to say, it was difficult to sleep until natural cooling with the windows wide open brought the temperature down in the wee hours of the morning. Finally, this hotel uses internet-enabled keys, which require a good WiFi or phone connection; this hotel’s Wi-Fi is spotty. Getting the key also requires that you have What’s Ap on your phone, which we had to quickly download before getting the digital key. The digital key is generally a pain. There is no elevator. On the plus side, the breakfast was very nice.

I'm afraid this hotel was really bad. One night cost £385 and for this my bedroom was in the eaves of the building. The bedroom was very run down and it was clear that the owners have decided not to invest any money in the building. The bathroom had a terrible acrid smell which permeated in to the bedroom. There were no staff apart from one person who served breakfast so it was much more of a b&b than a hotel. I would strongly advise giving it a wide berth.

Quiet area The hotel is easy to reach by car, large Q park only 200m from the hotel. Accessible not so much, to reach the rooms you must climb several step stairs. No elevator. Check in, self check in..pay at the end, make sure if you have booked via a-travel agent that you’re credit is not charged twice. Breakfast 18 euro, plain breakfast nothing to brag about. Rooms, well I had the loft room, bath really nice and well kept. The rustic room with 3 small windows made it a bit to cramped for my liking. Hotel wifi OK. The hotel is situated in a very nice are of Maastricht, local bars and restaurant with good quality just 1 min away. Nice park and canal only 5 min away. Been there, ice- but will choose a different hotel next time.

No staff and no reception upon arrival and no security with doors open to the street. Not a hotel more like a hostel and a poor one at that. A staff member appeared only at breakfast. No toiletries in the room (that is if you could access it with a ridiculously faulty digital key system). Pillows were lumpy, room smelt of drains, no water, hairs on floor in bathroom. Room rate insane and just taking advantage of TEFAF with woefully inadequate service. Staff (if they turn up) are very apologetic as though they have heard it all before and just look miserable having to deal with endless complaints. It should not be called a hotel and certainly not boutique! Manager nowhere to be found. Avoid at all costs.