Kruisherenhotel Maastricht - Oostwegel Collection, Member of Design Hotels

If this was the first Marriott we’d ever stayed in, we’d probably never book another. It’s very well located right on the edge of the bustling shopping and dining areas, and it’s in a converted historical monastery. The ground floor is spectacular, imaginative and breathtaking, but seemingly they ran out of money there. The hallways look worse than dormitory hallways, narrow with one side in white and the other in what looks like particle board. Our room, a superior one, is by far the worst designed hotel room we have ever had, and we’ve been to over 160 countries, so thousands of hotels. The toilet is the first little room by the door, but there is a heavy glass door into the bedroom. There is a minuscule walk in closet, but you can’t open the doors to it without closing the heavy glass door, and vice versa. Easily the stupidest design ever. The room itself is very stark so we wondered if the idea was to make you feel like you’re sleeping in an old austere monastery. The A/C did not work well but was very loud. The bedside tables are so low they may as well just put a mat on the ground. In the shower they have installed the wall shower head so low that only a three year old can fit under it and the soap/shampoo dispensers are installed right under the rain shower so you have to switch off the shower to use them. There were several other stupid design features but you get the idea. On top of this they have the audacity to charge € 45 for valet parking as there is no self parking. We really loved Maastricht but would not stay here again.

The rooms were super but my room had small glass shards on the floor. Day 1 I simply placed the glass piece in the bin but on day 2 more glass turned up so housekeeping was just moving the glass around. On checkout I produced the 3 glass shards and reception apologized and we checked out. However I had expected a follow up email explaining the issue or at least the cleaning process had been improved. But I only got a generic email thanking me for my visit. Spending €1.600 over 2 days and being a gold member I expected better after service care from Marriott. In future I will reconsider my choice of hotel as this was not a 5 star service.