Hôtel Mercure Lyon Centre Lumière

I pitty who goes in the summer... In general, it´s a good hotel, not exactly walking distance from main attractions but close enough by Metro (4 stops). The installations are not so great, I would expect much better from a Mercure Hotel, NO AIR CONDITIONING AT ALL, I complained about it and they said there was nothing they could do, we had to sleep with the open window, dealing with the noise of the streets. Aside from that, good breakfast and a good enough parking.

Kudos to Anna Special thanks to Anna at the front desk. She got a fan for my room because it was hot and was helpful to me in so many other ways during my stay—a wonderful employee!

Bad check in experience Mini bar almost empty Nice Nepresso machine but no Cafe capsule Not very friendly except one guy who make his best to «  compensate »

The only this that didn’t like was the smell, maybe if I covered the shower drain or plugged the sink might have helped

This hotel does NOT have air conditioning in the rooms as they state that it's too early in the year to turn it on. This is misleading advertising when they state they have AC but do NOT provide the months that it works in the rooms. I now get to spend the next 12 days in a warm room for my vacation. Cracking a window does provide some relief however, now I hear traffic during the time that I am supposed to be sleeping. Takes 7-10 days for a refund (which they refused to give all the while acknowledging the AC issue) and I will not shell out another $1500 for a hotel when THIS one should provide what it advertises....so I was stuck. Mercure ......this is terrible service and you should make AC dates clear on the advertising of this hotel. I will not use Mercure in any way in the