Embassy Suites by Hilton Louisville East

Always a good experience with Embassy Suites. The renovations did not interrupt our stay at all, aside from some noise during the day they were usually done by 6:00 p.m. My only complaint on this visit was that the iron in our room was broken and I called the front desk for a new iron, and I even offer to come downstairs and get it myself. I was told that I would be called back when they found a new iron but I was never contacted again. The iron wasn't that crucial, so I just let it go. Good customer service would have been to at least give me a call back and let me know whether one was found or not. Thanks!

First time traveling with our two dogs. Rooms were roomy enough for all! Plenty of outside area to walk them.

The pool area was very cold not sure if window was broken or ac on there and the room shower water was cold to I really like hotel but those 2 I wasn't happy with

The property is tired looking with dirty carpets, torn edges to them, etc. It definitely needs a renovation, which they were just beginning while we were there (Nov 7-10). This is also the only hotel I have ever stayed it that required guests to REQUEST maid service DAILY in order to receive it. The bar menu was very limited, although it was the best burger I've ever tasted. The "hot" breakfast items were not hot. Biscuits were cold and hard, eggs were at best room temperature, etc. (I had breakfast daily at 7:30)

We chose to stay at this hotel because of the indoor pool and free breakfast amenities. The breakfast was good. However, the pool was absolutely freezing both in water temperature and air temperature. Turn on the heat!!

Overall, a good experience. Upon our arrival there was some confusion with our room - but they were quick to fix it. While our room was dated, it was comfortable and we always enjoy the Embassy breakfast. They are in the process of renovating rooms. Enjoyed the stay!

Very nice, quiet, clean area - a refreshing change from downtown Louisville. property located in modern looking area - commercial/residential mix. Only 15-20 minutes out from the city, it offers a good mix of shopping and restaurants.

Every thing about it exceeded my expectations and grandson was overwhelmed with that the hotel for his birthday

We enjoyed the happy hour… it gave us the opportunity to chat with other guests. Everyone at the front desk was helpful and friendly. Will stay there again.