Spark by Hilton Lynchburg - University Area & Hwy 460

Environment: Convenient to travel and the room is quite satisfactory

had a reservation for 2 rooms for Oct 10th to 12th. It had been made under Sleep Inn 10 months in advance. I received an email from Sleep stating that they had sold the hotel and we needed to contact the new hotel to confirm our reservation. I did this immediately. I was told by your staff that my reservation was there and we would all set. Upon arrival, I was informed that I did not have a reservation. Apparently, when I called to confirm they were looking at the “old system.” I would like to know how this happened. I should have been told I needed to make a new reservation when I called, or that I would need to call back when the new system was in place. Why would you even have access/ be looking at/ the old companies information. This could have ruined our weekend. We were blessed to have a friend offer us a place to stay. I know several women who ended up having to sleep in their car, or went home and missed the conference all together. Your company should have, at the very least, had a manager there to talk to instead of that poor girl having to take the blunt of angry customers who where left stranded because of your negligence. You company failed in every way possible in this situation.

Sonya was very helpful, friendly and professional and helped us out when we needed it. The rooms are very clean and we greatly enjoyed our stay. Because of Sonya's great customer service and genuineness we will be staying at this motel again.