Smartflats - Luxembourg
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Luxembourg
Smartflats - Luxembourg
10-12 Rue Adolphe Fischer, Garer Quartier, Luxembourg, 1520, Luxembourg
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A stay at Smartflats Design Luxembourg places you in the heart of Luxembourg City, within a 15-minute walk of Luxembourg City Hall and Am Tunnel. This apartment is 0.4 mi (0.6 km) from Place des Martyrs and 0.6 mi (0.9 km) from Sacre Coeur Church.Show More
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Amenities
Wi-Fi in Public AreasFree
VIP Check-In Service
Express Check-In and Check-Out
English
French
Spanish
Room Service
Elevator
All Amenities
Property Description
A stay at Smartflats Design Luxembourg places you in the heart of Luxembourg City, within a 15-minute walk of Luxembourg City Hall and Am Tunnel. This apartment is 0.4 mi (0.6 km) from Place des Martyrs and 0.6 mi (0.9 km) from Sacre Coeur Church.
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2.7/5
Cleanliness2.7
Amenities2.7
Location2.7
Service2.7
All 26 Reviews
Surroundings
Airport: Luxembourg Airport
(7.6 km)
Train: Cents-Hamm
(3.7 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
12
Studio
1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Wi-Fi in room
Towels
Check Availability
Guest Reviews
2.7/5
26 reviews
Verified Reviews- Cleanliness2.7
- Amenities2.7
- Location2.7
- Service2.7
Average for similar properties in Luxembourg
diede o
May 6, 2024
Very bad experience. All of the window blinds were broken before we got there and so was the sofa bed. Smartflats did not care about this situation and did not try to help us, so two of our group had to sleep on the ground. All we got was an E-mail with their apologies after a few messages about this. Do not book here.
Guest User
July 22, 2024
The worst place I've ever stayed!! One of our rooms was not cleaned or made available to us for the entire trip and the customer service team just didn't care that we had 3 sleepless nights trying to sleep on the floor!! It's also generally ruin down and dirty!! Don't bother booking. If I could give it zero stars I would!!!!
Guest User
June 30, 2023
As discussed over the phone, I request a full refund in regards to my booking. I did not use the second night I booked at all, because the lock on the door stopped working - it could only be opened by the master key from the maintenance worker that came to help me at 11:00 on 17 June. Furthermore, the apartment was infested by ants, missing towels, had visible damage on the wall paint, and your call center representative who finally answered on my 20th call only after *********** contacted you was incredibly rude and blamed me for not calling (which I did so many times without success). Please find attached pictures of the state of the apartment when we moved in. All in all, it was an absolute nightmare. The lock on the door was not working when we came back from our wedding in the early morning on 17 June. The so called "24/7 emergency" number has noone answering even after staying on the line for hours. I will rate Smartflat 0 stars on every possible website unless something is done to compensate me.
Guest User
November 30, 2023
Can't understand all the negative reviews. We arrived and having been sent our entry code found it really easy to enter the property and room. People have to understand there are no keys so don't try and get a key from the key safe. The room was large clean and comfortable and we have had a wonderful stay. Perfectly situated near all attractions all within walking distance.
Guest User
October 15, 2023
Hello, me and my partner had an issue with the booking made for Smartflats Luxembourg, for 30 sept-7 oct. On arrival date, the apartment door had an issue and couldn't be opened, neither their information sent by email to open the 2 front doors of the building did not work properly, and they only sent 2 of the 3 door codes. We have spent 2 hours trying to contact them, trying to call on the 3 contact numbers on which they could not be reached and when we finally found someone on their online app chat they said they have to cancel the booking without explanation, as they had this issue before and couldn't send anyone at the location to solve the issue on late Saturday. In the end they cancelled the booking anf got a full refund but we spent 2 hours in the night to enter their flat and afterwarda had to book another room at a nearby hotel at 3 AM in the morning. Awful service and incomplete information!!!
Guest User
August 31, 2023
I received the code for the front door and the lockbox. However the lockbox code was incorrect. Luckily someone answered the whatsap number pretty quickly (only messages, no calls possible) Someone was walking out while we needed to access the second door so no code was needed. When we arrived home at around 19:15, we quickly discovered that we had not been sent a code for the middle door. We knocked, we buzzed every other unit with no luck. Of course we sent desperate messages to the whatsap number, still with no response and it's now 8:41am. Finally on one of the email addresses someone responded with the magic code. I had already walked outside the building on knocked on windows until a lady inside gave us the code, but she said it happens all the time in the building. Then, we started looking for tea cups and pans etc for breakfast and the stuff is disgusting and dirty😭
Guest User
June 30, 2023
I got fooled by the amazing reviews of this place on ***********. The reality is quite different. Firstly, there's no instructions on how to open the main door after you key in the code, the instructions are inside the main door. What a useful place to have them! You have to let the keypad beep 3 times, then the lock beeps twice and only then can you turn the barrel and push the door. We arrived after midnight the first night, it was quite difficult trying to figure this out in pitch black, with no street lights or doorway light. Moving onto the apartment. The smoke alarm was taken apart and thrown into a random press, a press door in the kitchen part was hanging on by one hinge. The table wasn't sturdy (wasn't secured to the wall like it was supposed to be- only standing on one leg) and nearly fell over when I put my handbag on it. The bed folds up against the wall and there's a couch underneath. So not a great quality bed. One tiny little thin pillow each. One threadbare towel each plus one hand towel- these have been washed and used within an inch of their lives. Dirty delph in the dishwasher, marks and stains over the counter. The whole place had a dirty feel to it, bathroom included. We had to sleep with a chair against the door as we couldn't lock it from the inside, making us feel a bit unsafe sleeping there. I honestly couldn't recommend this place. The only good thing about this place is that it's a handy location.
Guest User
March 15, 2023
Really poor, pillows had hairs on them room not cleaned and toliet looked like it had urine around the base of it. We booked 3 days and did not stay on one of them. We asked each day for room to be cleaned so we could stay and it was just ignored. They also refused to give us our money back. Best stay somewhere else where it clean and there is some customer service.
Guest User
January 31, 2023
Basically there is nothing to say as we didn't even manage to get through the front door! We were supposed to arrive at 11.00pm and even though we were sent the digital pin code a couple of hours earlier, the door was not working. The issue was that there did not seem to be any power for the electric panel which needed this code. We tried to call the property directly but there was no answer, and after many attempts we finally managed to get in touch with them through ***********. The staff were really rude and just told us to pull on the door before entering the code but of course this did not work as it was pretty obvious that the power was the reason. So we tried to call again and no one picked up the phone. We were very lucky enough to have friends living in Luxembourg where we managed to actually stay the night as otherwise WE WOULD HAVE ENDED UP ON THE STREET! The next morning after another countless amount of trying to contact the property, the lady was getting frustrated and kept telling us to stop calling. We were asking to speak with the management but was told that 'the management does not accept calls' Anyways we decided to book somwhere else and at least managed to get our money back after endless arguments. Definite SCAM! Most definitely do not recommend.
Services & Amenities
Most Popular Amenities
Wi-Fi in Public Areas
Free
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Parking
Front Desk Services
VIP Check-In Service
Express Check-In and Check-Out
Languages Spoken
English
French
Spanish
Food & Drink
Room Service
Public Areas
Elevator
No Smoking in Public Areas
Safety & Security
CCTV In Public Areas
Fire Extinguisher
Smoke Detector
Security Alarm
Property Policies
Check-in and Check-out Times
Check-in: 16:00–23:30
Check-out: 00:00–11:00
Self check-in: Contact the property for instructions on how to obtain the card/keys
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 0 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of €150.00 (approx. SGD 212.04) is charged.
Deposit Payment Methodscredit card
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Number of Rooms: 12
A stay at Smartflats Design Luxembourg places you in the heart of Luxembourg City, within a 15-minute walk of Luxembourg City Hall and Am Tunnel. This apartment is 0.4 mi (0.6 km) from Place des Martyrs and 0.6 mi (0.9 km) from Sacre Coeur Church.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Featured amenities include express check-in and an elevator.
Make yourself at home in one of the 12 individually decorated guestrooms, featuring kitchens with refrigerators and stovetops. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided weekly.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Featured amenities include express check-in and an elevator.
Make yourself at home in one of the 12 individually decorated guestrooms, featuring kitchens with refrigerators and stovetops. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided weekly.