Top 5-Star Hotels in Lusaka

Nice hotel, clean and staffs are so kind and polite, Wifi is very slow, frequently disconnected, coild not do work on laptop, front desk service are not as expected, I called many times from room but no one picked up my call, breakfast is halal and veriety of options.

The service is in place, the staff are friendly and friendly, but there are mosquitoes in some rooms, and the hot water supply is insufficient. The bathtub is half filled with water and there is basically no hot water. The air conditioner is noisy. The breakfast is good

I can't say enough good things about this hotel. They have done an amazing job from top to bottom. No detail has been overlooked. Beautiful hotel in a beautiful location and still set yourself miles apart with an amazing staff and wonderful service. Form the moment i arrived,I was made to feel special. Everyone had a smile on their face and did everything they could to make me feel welcome. the hotel employee, Nadeen, Sidney ,Gift, more of the name i didn't recall all are morvoluse. The rooms are comfortable and incredibly well designed. I stayed in room 6011, which has one of the two balconies in the hotel and from which you can see out facing the the mall. anything you need is a quick phone call away. Or you can just pop your head outside and ask someone at the restaurant for help...there are no shortage of willing participants. As I said, I cannot say enough and could go on forever. If you want to know more, please just message me. I am happy to go into much greater detail. But the bottom line - I recommend this hotel without reservation...to anyone...go as much as you possibly can.

Sadly only had a one night stay. Pick up from the airport was perfect. On time professional and very safe. The hotel was beautiful. Fully appointed rooms with lots of room service was very good. Breakfast was good and the pool and gardens were really lovely location very good. Would stay again in a heart beat.

Best hotel in lusaka!! Enjoyed a wonderful night in the hotel with my girlfriend. The staff was really helpful and caring arranged us a covid test in our room even though the company they mainly use was not able to give our results in time since we had a early flight in the morning and we had a late check in they arranged us another company which let us not miss our flight. The room was super clean and modern. There is a bar/restaurant at the roof floor and a gym thats open 24 hours a day. The food was impressive and basically every detail about the hotel amazed us after struggling to reach lusaka from mazabuka.

The room is the standard of Vienna in China. The service staff needs to be improved. She only cleaned once every three days and hung the old towels back. It's a bit speechless. If there is one more person staying, breakfast will be charged 20 US dollars. It's not worth 20 RMB. The only big advantage is that the room is for smoking.

From the moment I arrived the staff really stood out as wanting to meet my needs/expectations (a bit of an early check in) without any fuss or bother. I really found the room to be excellent with that ”classis lovely crisp linen” feeling as soon as I climbed into my large bed after a very long flight to get to Lusaka. Absolutely on my ”go back to list” for my next visit to Lusaka

First of all, the pick-up and drop-off of this hotel is based on the number of people! One person 350 gwacha, we two 700 kwacha! When I left, I went to the airport to take a taxi. One car was 350 kwacha at a time. Everyone wanted to pick up the hotel. Secondly, after the online payment of the room rate was actually deducted from the store, I always stressed that I had already paid the room rate. The front desk told me that I would not repeat the charge, but I found that I was deducted after the checkout. The refunded money has not arrived, according to the hotel, it will take a month! The list that was given to me when I left was still wrong, and I gave it to others. And the hotel does not have money change service, the restaurant is only one on the 9th floor, will not choose this one! I don't even trust Ctrip! The information given to me is completely inconsistent with the hotel! Although I have been following up to solve the big money, I have not returned!

I had an incredible stay at the Southern Sun Ridgeway Hotel, thanks to the outstanding service from the team! Flyness, the receptionist, was a star! She made my booking and check-in process seamless and efficient. Her warm welcome and prompt service set the tone for a fantastic stay. Special mentions to Nalwendo, the porter, who greeted me with a smile and showed me to my room with ease. Innocent from security was also very friendly and ensured my safety throughout my stay. The hotel's staff truly go above and beyond to ensure a comfortable and memorable experience. I highly recommend Southern Sun Ridgeway Hotel to anyone looking for exceptional service and a wonderful stay. Thank you, Flyness, Nalwendo, Innocent, and the entire team, for making my stay unforgettable!

I went to the Ciêla Resort And Spa in Lusaka during a 9-hour layover on September 20, 2024. I thought it would be a nice place to kill time by getting a spa treatment and grabbing a good meal before a red eye flight. The resort was beautiful, the spa treatment was nice and the meal at The Brewery was much nicer than any options at the airport or on an airplane. That said, I was very disappointed to discover I had been charged twice for the spa treatment at the onsite spa and twice for my meal at The Brewery Restaurant. At the spa, I was told my credit card didn't go through the first time and asked to try again. At The Brewery restaurant, I was shown the credit card machine that said failed, however since I was connected to the wifi there, I received a text saying my credit card had been charged. I said as much to the service person who went to get the manager. The manager said it failed, possibly due to the power issues, and that the charge would be reversed because it failed. I was asked to try again so I used a different credit card. I noticed on my layover in Dubai that I was sent two text messages about my credit card being charged at the spa at the Ciêla Resort. Once I got home, I checked my online statement and saw the duplicate charge at the Spa. I tried calling the spa but couldn't reach anyone. The person at the front desk said I had to speak to someone at the spa. Being tired from my travels home and feeling the jet lag, I gave up at that time. I looked for an email address or another way to reach someone to no avail. I was left to hope the Ciêla Resort would notice the error and correct it on their own. As I was checking my credit card statements today to pay my bills, I found I was indeed charged twice at both places I went within the Ciêla Resort And Spa. With no way to contact or speak to anyone at the hotel, I contacted my credit card company to dispute the charges. Beware of being told your credit card didn't work and being asked to try again, don't use a debit card to pay for anything at the resort and check your credit card statement closely when you get home. What I thought was a good idea and a place to go to kill time during a long layover has become a headache. Something is shady about this facility and I won't return to this resort on my next trip to Zambia. Thankfully, this is the only bad thing I can say about my 2.5 week trip to Zambia.