The OQ

Excellent service and memorable experience I had a fantastic experience at the OQ hotel the staff were incredibly professional, friendly and attractive through my visit, the atmosphere was relaxing and very detail was well taken care of A special thank you to noureddine from room service who went above and , beyond to make sure was perfect his recommendations were spot on and made my experience even more enjoyable. Highly recommend this place for anyone looking for a great service and warm welcoming environment. I'll definitely come back

My money was stolen from my handbag, and the staff did not handle the issue properly. Despite reporting it to the front desk and a team leader, i was informed that i would be contacted after the investigation. But I haven’t received any update after more than a month now. It’s disappointing and feels like my concern wasn’t taken seriously. Someone deliberately took £70 out of £200 in my bag, which is very concerning. Please be cautious not to leave money in your bags when leaving your room.

We stayed there for a night for our honeymoon. We are so thankful that they made decorations inside our room for our occasion as requested. It was perfect. The room is beautiful and very spacious. The view from the room is so relaxing. However, the bed linens smells bad. It smells very sour. The location is great and the amenities are so clean and we really enjoyed the pool and jacuzzis. We love the gym as well. The breakfast has very few options but taste and quality is great!

I visited the spa through my Privilee membership, and it was my first time. I was welcomed by Ferdous at the reception with great professionalism and courtesy. She explained to me that a prior reservation is required, and although the schedule was fully booked that day, she showed remarkable understanding and kindly made an exception for me. This reflects a high level of professionalism and excellent customer care. Ferdous distinguished herself with her politeness, refined attitude, and outstanding service, which represent the spa in the best way possible. She is truly an exemplary staff member who deserves recognition.

I stayed in the OQ in Sept 25 with my family of 4 adults. We booked a 2 bed Panoramic sea-view apartment, which was on the 13th floor (out of 26 I think). My views of the hotel and my stay in the OQ, are a little mixed. I give it 3 stars which I know the OQ will not be happy with, but I feel this is fair. Whilst they are striving hard to make this a quality all round experience with some fancy pools and Spas, as a new hotel, they are struggling to get the basics right. And the Pool space is not enough to make this right. I’ll start with the location which is in Lusail, great proximity to the beach (see my pictures) in a quiet area. However, there is ample construction in full-flow all around the hotel, but noise is well-managed and not a big issue. The area was quiet and getting to and from the hotel was simple and easy. It is a little further out than I envisaged and the times I’ve seen stated to areas like the main City, Souq Waqif or the airport can be longer – I’d say 20-25 mins to the Souq and around 30-35 mins to the airport. This is simply what it is, you benefit from a quieter location and great access to a quiet beach – but you are a little further out. The OQ has gone for a real art-deco almost gothic theme, good use of black marble tiling, lights and some quirky sculptures to create a fresh and different hotel to many I have stayed in. However, this will NOT be to everyone’s taste and our group was split down the middle in a love/hate view on this. Many things were fine, the staff were attentive and helpful, decent pools, gym and spas, great and easy access to travel to local areas like Katara and the Palace Mall. Different décor throughout. So why 3 stars, for several reasons. The biggest issues were; 1) I found the rooms and the apartment in general too narrow and the bedrooms and bathrooms too small. The main lounge space and views are great but undoubtedly most people are looking for a larger space when thinking about a 2-bed and this just didn’t have it. If I had known this from the outset I would not have stayed here and this cannot be changed by the hotel – it is what it is. 2) The bedrooms lack hangers – such an easy thing to sort out – but no, not enough, the bathrooms don’t have space to hold two towels, there are not enough hooks, toiletries are replaced daily but only enough for 1 person. One of the bathrooms didn’t have a shower curtain – water went everywhere – easy to sort out, but it isn’t. On one of the days, they didn’t have towels so couldn’t replace those – really simple things like this that just irked. 3) The other big issue was the restaurant. Its just too small for the size of the hotel. To save space there is NO buffet – it’s a menu-based, service menu just like a restaurant. This is great in part as you get a lovely served experience but falls down dramatically when busy and meant you couldn’t just eat quickly and leave – no chance. We were on a half-board and it was the same menu each evening. Very mix

Stayed for 3 weeks and everything was exceptional ! From the hospitality to the staff. Yasir cleaned our room all the time and he is the best cleaner and very kind