Raffles Doha

The breakfast is delicious and flawlessly prepared with personalized service. The luxurious, spacious rooms offer beautiful views. The staff provides exceptional hospitality and ensures an outstanding stay.

Dell boys were very friendly, Room was impeccable, cleaning staff and butler were impeccable. Location is not great, nothing around, promenade was boring. What ruined our stay was the rude behaviour of front desk staff called Marilu. She needs training in customer service. The interaction was very distasteful and dampened our mood. Pool was only outside, and freezing, nothing to do. There isn’t changing rooms for the pool, nor showers. View from pool was boring too. For the price you pay, it’s just the amenities in room to enjoy, which were great but nothing more. It’s been turned in to a tourist attraction with the afternoon tea etc, so very busy downstairs and not exclusive, like other raffles. Not even a jacuzzi or sauna/steam, but private rooms to enjoy to an hour at an extra cost. Which is fine, if you carried out that exclusive service throughout the hotel. Overall, came excited but left deflated.

Raffles Doha is an excellent hotel, and our stay has been enjoyable overall. However, there is one significant flaw that greatly impacted our experience — the lack of sun umbrellas at the pool. There are over 20 sunbeds by the pool, yet only about 4 are covered with cabanas. The remaining loungers are left completely exposed to the sun. When we arrived around 10 AM, the few shaded spots were already occupied. Unfortunately, the pool staff could not assist and directed us to use the pool at the Fairmont hotel, located on the opposite side of the building. It’s difficult to understand why guests at Raffles — a luxury property — are forced to compete for basic shade, as if staying at a much lower-tier hotel, or are advised to use facilities at a different hotel altogether. This is not only inconvenient — it’s frankly unacceptable for a hotel of this standard. I sincerely hope this issue will be taken seriously and addressed promptly.