Guest User
February 10, 2024
We stayed here for 5 nights at the beginning of February. We paid over $250 per night to stay in the Deluxe King Suite and were expecting a quality of stay that matched the price we were paying. Instead, we ended up with an experience that was more akin to staying in a backpacker hostel, and a poor one at that. When I booked the stay there were relatively few reviews of this place on TripAdvisor and most of those were old, but were mostly positive. I also checked out some reviews on *********** and they seemed mostly positive but were again from some time ago. After I had booked and just before we checked in, a couple of very negative reviews appeared on TripAdvisor but we approached our stay with an open mind. Rather than give chapter and verse here are the pros and cons of our stay: Pros: - the deluxe king suite is a nicely configured room with ample space Cons: - the room was clean but not well maintained with chips on the furniture and old coffee stains all the way down the wall by the coffee machine. - On arrival we had been given just two towels between us for a 5 night stay. No hand towels, no mat for the shower which was dangerous given you were stepping out of the shower onto a tiled floor, no teatowel to dry up the glasses or coffee cups. The towels we were given were threadbare and had stains on them. We messaged asking for a shower mat etc and towels with no stains on. We were then given a shower mat and some more towels which were unstained but which had bleach marks on them (they were coloured towels). We never got any tea towels for the glasses and cups so had to let them drip dry. - No washing equipment had been provided to wash the glasses and cups, so all we could do was rinse them under the tap. - A couple of days after we checked in the lock on our door started to fail intermittently. We messaged asking to have it fixed as we were struggling to get in and out of the room. The owner came over and said there wasn’t much he could do as he didn’t have any spares available although there might be one available in the San Juan office. We explained that we weren’t going to be able to stay for the rest of the nights booked as we couldn’t be in a situation where we couldn’t either enter or leave the room when we wanted. We left him to think of a resolution and when we came back to the room the lock had been changed and worked perfectly, which was great. However a couple of days later we heard the people in the next door room struggling with their lock in the same way we had so it seems as if he just passed the problem onto another guest rather than deal with it properly. - The night before we were leaving the sinks and toilets started making a gurgling sound. Early the next morning at about 7am, there was a long period of gurgling and then what looked like and smelt like sewage water backed up into the shower. As we needed to leave to get to our next destination we didn’t have time for someone to come out and either fix it or cle