South End of Wangcheng Avenue, Luolong District, Luoyang, Henan, 471023, ChinaView Hotel Details
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Fengxiang hot spring Hotel Guest Reviews
4.6/5
Very Good
1826 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1826)
Positive reviews(1774)
Reviews with photos/video(595)
Relaxing hot springs(318)
Classy environment(316)
Delicious breakfast(77)
Perfect for kids(75)
Friendly front desk staff(50)
Loved the view(41)
Has rooms for families(9)
Negative reviews(52)
Max
Deluxe Hotel Hot Spring Room
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Aug 16, 2024
The rooms were spacious with great décor and crisp bed sheets. The breakfast is just okay, very less variety of options! The location is just perfect and near to railway station. The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble.
Response from Property: (Private soup), (Butler Service), (Family Paradise)Dear guest hello, thank you for your recognition of us, every trace of the needs of the guests are our sincere efforts to the direction of the hotel resort is a collection of hot springs, accommodation, catering, conference set one of the tourist attractions each room is private hot springs into the household. A room, a courtyard and a quiet, here, avoid the hustle and bustle, experience a more natural, more relaxed time. The attentive butler will provide you with meticulous and thoughtful service. We will continue to uphold the service concept of working with heart and careful service, so that you can feel the warmth of home in Fengxiang
Gopi Subramaniyan
Deluxe Hotel Hot Spring Room
Stayed in Jul 2024
Business travelers
22 review
3.0/5
Posted on Jul 23, 2024
I had a pleasant stay at the hotel, characterized by a welcoming atmosphere and friendly staff.
The staff members were very accommodating and eager to assist; however, it is worth noting that their English proficiency was limited, which occasionally made communication challenging.
The dining options available were quite reasonable, offering a variety of choices that catered to different tastes.
While the room provided a comfortable space, it did show signs of age. Additionally, there was a noticeable leak in the restroom that could use attention.
Response from Property: Dear guest, thank you for choosing to stay in Fengxiang Hot Spring Hotel during your trip. We sincerely apologize for not bringing you a satisfactory stay experience. We will rectify the problems you mentioned, check and maintain the facilities and equipment of the hotel room, and provide guests with a more comfortable and warm stay environment. Thank you again and look forward to your witnessing our growth,
Blanxlander
Courtyard Hot Spring Room
Stayed in Apr 2024
Family
5 review
2.2/5
Posted on Apr 18, 2024
Room is old and unclean, apparently lack of maintenance. Didn't trust their hotspring either. Dispite of these, house keeping service was good. Overall a disappointment.
Response from Property: Dear guests, thank you for choosing to stay in Fengxiang Hot Spring Hotel. We sincerely apologize for not providing you with a satisfactory stay. We strictly abide by the hygiene standards of the hotel, and will thoroughly investigate the problems you mentioned, check and maintain the facilities and equipment of the hotel room, to provide guests with a more comfortable and warm living environment, your comments are very important to us, thank you again and look forward to you to witness our growth.
Guest User
Deluxe Hotel Hot Spring Room
Stayed in Sep 2023
Couples
8 review
3.0/5
Posted on Sep 30, 2023
If you can, book a courtyard room, and not a room in the main building as they are noisy.
The reception staff will get a taxi for you, there is nothing in the area of the hotel
Response from Property: Dear guest,hello:Thank you for choosing our Fengxiang Hot Spring Hitel,First of all,We are very sorry to have brought you a bad experience,our hotel is located in a hilly area,It’s only 10-minute drive from Longmen Grottoes,Our park features a restaurant and a hot spring centre,Thank you for your recognition of our work,Finally,Looking forward to you next visit。
Guest User
Hot Spring Entry Twin Room
Stayed in Oct 2021
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 15, 2022
Very nice resort for the location. Enjoyed the stay and the hot spring. Just make sure if you travel to this city to double check about the mountains. Apparently foreigners are not allowed on the biggest mountain because of certain restrictions. Nothing to do with COVID.
Response from Property: Dear Guest: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! I wish Shun An!
Meirenningmou
Featured Room Hot Spring Room (Double bed)
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Fengxiang is a time-honored hot spring hotel in Luoyang. The service is as thoughtful and considerate as ever. The butler service is very intimate and kind. The hot spring environment is elegant and perfectly integrated with nature. It also has the traditional cave design of Luoyang, which is warm in winter and cool in summer. There are also some ingenious small facilities. Perhaps because it is a time-honored brand, many infrastructures are a bit old, and we can see that they are constantly being updated and improved. I hope that the infrastructure can be improved in the future, and the customer experience will be more comfortable. In short, it is still a very good vacation experience. I will come here often to relax and experience the artistic conception of people blending into the mountains and rivers. "The warmth is pleasant, and it does not change the cold or heat. I come to wash my hands, and the harmony overflows the host and the guest."
Original TextTranslated by Google
6/14
Response from Property: (親子樂園)、(管家服務)尊敬的賓客: 您好:非常開心這麼多人都給您留下了深刻印象,也希望這個美麗城市和熱情的鳳翔人能給您留下一段美好的回憶。期待您下次光臨, 祝一切順利。
Guest User
Hot Spring Entry Twin Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 16, 2024
It was really good. First of all, I like the environment here. Secondly, the service is also in place. The environment is pleasing to the eye. The staff is well-trained, kind, and has a strong sense of service. The bed is super large, and it is far away from the downtown area. It should be the first choice for people who require a quiet sleeping environment. The pool is very large and the children have a lot of fun playing. The service staff gave the children a children's bathrobe and helped to inflate the swimming ring. Highly recommended
Original TextTranslated by Google
Response from Property: (小院私湯)、(管家服務)、(親子樂園)尊敬的賓客:您好, 感謝您對我們的認可, 客人的每一絲需求都是我們真誠為之努力的方向,酒店度假區是集温泉、住宿、餐飲、會議集一體的旅遊景區每間客房均私享温泉入户。一房一院一清幽,在這裏,避開喧囂,體會更自然、更放鬆的時光。貼心的管家,將為您提供細緻周到的服務,我們將繼續秉承用心做事、細心服務的服務理念,讓您在鳳翔的居住感受到家一般的温暖
Guest User
Couples'Hot Spring Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 16, 2024
This service experience is simply amazing! The staff is very professional and enthusiastic, and I felt their dedication from the moment I walked in. The entire service process was smooth and efficient, which saved me a lot of trouble. I sincerely recommend it to everyone and will come again next time!
Original TextTranslated by Google
Response from Property: (Private hot spring in the courtyard), (Butler service) Dear guest: Hello! Thank you very much for choosing our hotel and leaving such a good review! We are very glad that you spent a pleasant time in our hotel. Your satisfaction is our greatest motivation. We will continue to work hard to provide you with better services. Looking forward to your visit again!
Pangzidaxiong
Courtyard Hot Spring Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 15, 2024
I have been enjoying the service and facilities of Fengxiang Hot Spring. I feel very comfortable and relaxed when I take a bath in Fengxiang. I have learned to slow down my life. The service staff is also great. If you need anything, you can quickly contact us via WeChat.
Facilities: Complete facilities, sanitation is OK, elegant environment, themed children's room, indoor hot springs, good service, suitable for a family of four, the hotel park is very large
Original TextTranslated by Google
Response from Property: (near Longmen Grottoes), (near Longmen High-speed Railway Station), Dear guests, thank you for your love and recognition of Fengxiang. I hope we can add joy and touch to your holiday. Looking forward to your stay again
Xiaoheiweibamaodezhuren
Hot Spring Entry Twin Room
Stayed in Dec 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Every time I come to Longmen, Luoyang, I must stay at Fengxiang Hot Spring Hotel. In summer, I stay in a small courtyard with a hot spring ♨️ pool. This time, I stayed in a guest room with a hot spring ♨️. During the day, I walked nearly 20,000 steps in Luoyang. At night, I soaked in my own private hot spring and was very tired. The hotel breakfast is the best. I love the authentic Henan spicy soup 👍
The hotel environment is elegant and comfortable, and the warm-toned furnishings make people feel more warm. Although the service staff have new faces, they are still enthusiastic and well-behaved. In short, I am very satisfied 👍
Original TextTranslated by Google
6/10
Response from Property: (觀景泡池)、(親子家庭房)看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務, 為每位客官帶來超值的體驗。鳳翔温泉酒店是一個富有年輕活力的酒店, 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵, 我們會用心服務好每一位家人, 期待和您的下次相遇!
Guest User
Hot Spring Entry Twin Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Thoughtful service: The hotel staff is very enthusiastic and professional. From check-in to room service, every link makes people feel comfortable and satisfied. Especially the front desk staff, not only are they friendly, but they also patiently answer all my questions. They saw that I brought a lot of things with my children, and after checking in, they directly delivered my luggage to the room. I didn't have to worry about anything. They were very friendly. The room service was also very considerate. Friends who like hot springs, come and have a look!
Featured Room Hot Spring Room (Tatami) (No window)
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The cave room is comfortable, with sofa, floor heating, kang, comfortable, and the floor heating is very warm. The floor is still hot even when it is turned off. The yard is not big, with a hot spring pool, the hot spring is very hot, and it is relaxing to soak in the hot spring. It is shaded by bamboo forests and bushes, very quiet, and the sun is good. It is good to stroll around, and the big pool below is very lively. Next time, I will experience Mingyue Courtyard or Deluxe Cave.
Original TextTranslated by Google
6/10
Response from Property: (Butler service), (Hot spring bath) Dear guest: Hello! Thank you for choosing Fengxiang Hot Spring Hotel. It is a great honor to serve you. Over the years, we have been adhering to the service concept of "providing customers with satisfaction, surprise and touching" to create a "home away from home" for every customer.
Anonymous User
Deluxe Featured Room Hot Spring Room (Tatami)
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Dec 4, 2024
I had an appointment with a friend to go out. I wanted to take a comfortable bath after a day of running around. I chose Fengxiang. It was the first time I experienced such a good private hot spring courtyard. It was suitable for relaxation. The pure natural underground hot spring water made people feel refreshed after taking a bath. After taking a bath, I relieved my fatigue and slept until I woke up naturally the next day. This place was as comfortable as always. I went to the restaurant with my friends to taste roast lamb. The taste was especially good. I chose a luxurious cave. The room was clean and tidy, the environment was especially good, and the lighting in the courtyard was also very beautiful at night. From the lobby to the room, every waiter was very enthusiastic. It felt very warm and like family. In addition, the housekeeper's service was very good. The room also gave me exquisite fruit red wine, which made me feel that the price was really worth it. It was worth the trip. Parking was convenient, and it was very close to the Longmen Grottoes. I can only say that it was great. It is especially suitable for coming with family or friends.
Original TextTranslated by Google
Response from Property: (露營燒烤)、(觀景泡池)尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在鳳翔的居住感受到家一般的温暖,您每一次的選擇是我們的無尚榮幸, 您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚!
Guest User
Deluxe Featured Room Hot Spring Room (Tatami)
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
I came to Luoyang to relax and I fell in love with the Fengxiang Hot Springs at first sight. Entering the courtyard is like entering a paradise. The price-performance ratio is also high. The service of the waitresses is in place and gentle. The scenery inside gives people a sense of openness. Parking is also very easy to park. The floor heating in the room makes me feel more comfortable. I can only say that the people are nice and the scenery is great! ! !
Original TextTranslated by Google
Response from Property: (小院私湯)、(管家服務)、(親子樂園)尊敬的賓客您好, 感謝您對我們的認可, 客人的每一絲需求都是我們真誠為之努力的方向,酒店度假區是集温泉、住宿、餐飲、會議集一體的旅遊景區每間客房均私享温泉入户。一房一院一清幽,在這裏,避開喧囂,體會更自然、更放鬆的時光。貼心的管家,將為您提供細緻周到的服務,我們將繼續秉承用心做事、細心服務的服務理念,讓您在鳳翔的居住感受到家一般的温暖