Beiai Riji Homestay

Overall the stay is comfortable, beds and pillows are nice. The split level is nice but not very safe for children or elderly as there is no rail. There is a nice size living room area, it's bright and windows are very large, there is a couch and projector TV with large screen but it is on the 2nd floor. The bathroom doesn't have enclosed shower so water flows onto the ground. There is a large full size refrigerator that works well, a kitchen sink, and counter area, a table that doubles as an electric mahjong table, no microwave, there is a washer but no dryer and it is located on a different floor so not very convenient and you need to ask for how to get into that apartment and there is only one to share. The sound insulation is poor, you could hear people talking and very early in the morning you can always hear when the garbage is being dumped daily. When the doors and windows are closed, we could hear someone playing the guitar and singing at 1am. There are mosquitos that come in from the hallway and windows, if you don't close them. The location was good as far as being located near restaurants and a mall and a park nearby. Most importantly Service was especially slow and there is no front desk so the only way to communicate is via WeChat and it took quite a while for the owner to get back and often not all the questions or concerns were addressed. When we arrived there were not enough bath towels, just one bath towel for 4 people. The boss was nice to get us more slippers as we asked including a paid of children's slippers. The floor is very slippery, so it's good to have slippers to wear. We were directed to get whatever we needed from bags in the hallway and inside locked cabinets such as water, toilet paper etc... But there was one day someone knocked our door to tell us that the bags needed to be moved and that they were in the way of getting to the electrical cabinet. We let the person know that they were the hotel's and not ours. On the one day the boss had the apartment cleaned she complained that we drank too much water and were wasting it and our partially used water bottles were thrown out. The boss additionally complained that we might need to pay for a cleaning fee for small drops of light blood that came from a 3 year old being scratched by mosquitos, leaving stains on the sheet. This was the first time I encountered such a rule. We were told to put garbage bags in the hallway for pick up and it took about 3 days for it to be picked up, but only after complaining that it hadn't been picked up. For 9 days the place only got cleaned once with sheets changed and towels weren't washed, but we were given disposable towels. And it only got cleaned because we asked someone to come to clean the room. Then there were internet connection issues from the start, our phones couldn't connect to wifi but the TV could, until midway through our stay we no longer had TV shows. The owner didn't believe we couldn't connect to the wifi and insisted there was no issue, so it didn't get resolved for days until we complained more about it. When we finally heard back the internet company checked to find that the bill was not paid for. It took 3 days to resolve. The day before checking out, I told the boss that I would leave early the next morning and take the train. I asked her to check the room and return the deposit. (Because we worried that the boss would deduct the deposit under some other pretext, we wanted to check out with her in person). We agreed to check out at around 7:30 am the next day. When we called the boss was still sleeping. She said that we could leave, but the deposit could not be returned until 2pm. This was the rule. I was dizzy as a result and didn't understand why she didn't tell us clearly about this the day before? In short, we restored the room to it's original state, tidied up the bed and garbage, but after 2pm, we had to ask for the deposit to be returned.