Guest User
February 1, 2025
First of all, the hotel room smelled quite bad when I first entered it, after all, it was newly renovated. Secondly, I felt that the hotel was not friendly to children. I called the front desk to ask if they had toothbrushes for children. The front desk hesitated and asked my companion for a long time before telling me that yes, but when the toothbrushes were delivered to the room, I was told that I would need to pay an extra 20 yuan for children's toothbrushes. I was a little surprised, because I have stayed in hotels of all sizes and this was the first time I heard this. Maybe I have too little experience. In the end, they gave me an adult toothbrush. Because we checked in late, there were not many guests checking in at that time. There were three people in total checking in, and there were two people queuing in front. At the beginning, there was only one check-in window at the front desk, and there was someone at the counter next to it, but she did not invite us to check in. Instead, she took the initiative to ask if she could check in at her place, and then she said yes. After all, bringing children so late at night must want to check in early and rest early, so the proactive service awareness needs to be improved. There was a strange noise coming from the air outlet of the air conditioner in the other room. I couldn't stand it anymore in the middle of the night and had to turn off the air conditioner to stop it. In short, the experience was quite bad.
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