Guest User
April 6, 2024
Question 1-Room size:
I booked a double bed priced at RMB 1.31, but was only given a bed priced at RMB 1.2. In the end, the platform negotiated and compensated. The hotel quibbled that it was the floor space of the bed, but in fact the floor space was only 1.2, which was really a forced quibble. Because the room was fully booked during the Qingming Festival holiday, I couldn’t change my room.
Because I am traveling with two children, I usually choose a double bed for 1.35 when booking a room.
Question 2-I didn’t take the initiative to clean the room. It was said that it was because I didn’t take the initiative to clean it. If I extended my stay, it wouldn’t be cleaned. Then you should go in and change paper towels, supplies, mineral water, towels, etc. Anyway, I didn't take the initiative. After returning to the room, I called the front desk and asked the cleaning staff to agree. I went back to the room at night and found that it was still not cleaned. The front desk explained that it was because they saw someone in our room. Oh my God, we made a special call and they were all gone in two minutes. Auntie saw us going out. This is not the case. Cleaned? ! Don't quite understand.
Question 3 - Such a good facility, but the breakfast is perfunctory. The notice is to have breakfast at 8-9 o'clock, but it is almost gone at 8.40. It is a very bad experience, and it is very simple, just a little pickles and noodles. The noodles are gone too. What a waste of such a good restaurant.
Question 4 - When the front desk takes guests to their rooms, they ask the chef to come and replace the front desk. They are very rude and use bad words in their speech.
The advantages are also obvious, the hardware facilities are very good, the entire natural environment is great, the appearance of the room is also very aesthetic, and the aesthetic experience of Hui-style architecture is great. It was quiet to sleep at night, and the bedding was OK. It's beautiful at night and during the day. I really hope the service can keep up with communication and improvement. I was very lucky to have fireworks on the first night.
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