Hotels Near IMAGO Art Gallery in Lugano

The hotel is very good. The room is quite large, suitable for family travel, there are not many varieties of breakfast, but the taste is not bad. The hotel's swimming pool is quite suitable for children. The lake at the entrance of the hotel is beautiful, the scenery is very good, and it is very comfortable to go out for a walk. The only downside is that it is far from the famous attractions in Switzerland, and Grindwa and Interlaken are still much more beautiful.

Great hotel!

We stayed here for 1 night whilst travelling from the UK to Italy. Our stay did not start well unfortunately. We arrived in the middle of some roadworks outside the hotel and in the surrounding area. Coupled with the fact that we had a roofbox on our car, reception suggested that we entered the hotel car park via a different entrance rather than the one a short distance from reception on the hotel grounds. The receptionist wasn't very aware of the roadworks and proceeded to vaguely show me on the map how to get to the other car park entrance. It was clear she did not know and actually told me the wrong way! It took me 25 mins to find the correct route to the car park entrance due to the deviations, roadworks and traffic! Not a great start. Next, I arrived at the room that we had been allocated - I had booked a deluxe room (for 3 people through hotels.com) - this was not a deluxe room, although much bigger it was a ground floor apartment with 2 separate bedrooms with no air conditioning and a lounge a couple of short corridors away from the bedrooms which did have air conditioning! Bearing in mind the daytime temperatures at the time were 33-34 degrees, we were not going to have a good night sleep! Back to reception to complain, initially saying that they did not have any other rooms left however they did eventually offer us a deluxe room with air conditioning that fed nicely into the main bedroom - that is all we wanted and what I had actually booked! They set up a third bed in the room for my daughter, problem solved! Location was very good with excellent views of the lake, a 10-15 mins walk into the centre which was fine for us. Buffet breakfast was excellent, we chose to sit outside on a lovely terrace with lake views. Service was very good. We then used the outside pool facilities and loungers until mid afternoon - again all excellent, clean, lovely pool, and when we left, we were sad that we could only stay for 1 night! In the end the room problems were resolved, the morning receptionists providing us with a free drink in the bar for the inconveniences caused however it could have been avoided if I had been given the room that I had booked from the start and better training should be given to the receptionists so that they know exactly what instructions to give to clients on how to reach the hotel car park. Would I stay here again? Yes, I would.

Súper decent hotel outstanding staff my stay here with my family was wonderful and comfortable. The best thing about a vacation is to rest well and have a delicious breakfast and this hotel has it all, a first class service, with high quality care, I have to mention what caught my attention the most was the hygiene at breakfast time is very Important for me. I don't have many photos but I do have videos that I can't upload here from the hotel but I have it on my Instagram karol__0729….Very satisfied with our stay, just need to implement the parking

The arrival is unwelcoming and impersonal. We didn’t even get a smile, much less any information to the amenities. I was then sent on an odyssey to find the room down a confusing maze of corridors, overly decorated with scores of faux Roman busts. The room itself was a very good size but the decor faded and scratched. The carpet stained, the air con noisy. One of the chairs was broken. The style is smart late 1980’s, certainly not to current styles. There is a peculiar little kitchenette but without anything to make use of it. Not even a kettle, much less any complimentary coffee or tea which I would expect at the price. On the first night we slept on pillows that were hard like bags of flower, the second night I requested softer pillows which were provided. There isn’t a shower, merely a shower attachment in the bath and flimsy plastic cups instead of proper glasses for toothbrushes. The breakfast was included and is standard Swiss buffet, adequate but nothing special. Especially the reconstituted catering scrambled egg was disappointing. What makes this hotel, is the beautifully kept garden and well maintained pool area. But generally speaking, I feel this is quite overpriced and not good value for money.

If you are booking a luxury hotel in Lugano, there is no other option for me. While it’s not right in the middle of the City, it’s in a nice and quiet area and the 10-15 minute walk to the city is great for settling the stomach after eating to much pizza. The grounds are simply stunning, the views are amazing, the breakfast buffet is not amazing but very good (Although the woman who seat you could smile a bit more, all the other staff at breakfast are great). The private Lido is awesome. I will never stay at another hotel in Lugano for our annual summer trip, it has won my loyalty for life.

I was pleased to spend three wonderful days at the Hotel Firenze in Lugano and I couldn't be more enthusiastic than my experience. This charming hotel has really made my stay unforgettable in all respects. Since I reached the threshold, I was welcomed with a warm smile from the professional and courteous staff. Their attention to details and dedication to make sure that all my needs were met made my stay very pleasant from the beginning. The hotel restaurant is a real treasure for the kitchen lovers. Each meal I enjoyed was a unique culinary experience. The dishes were prepared with fresh and quality ingredients, and the staff were careful to my food preferences. Candlelight dinners in the inner courtyard added (on request) a touch of romanticism to my evenings. The location of the Hotel Firenze is simply invidiable. The walks along the lake and visits to local boutiques have been a key part of my experience. But what really made my stay at the Hotel Firenze so special was the sincere and careful attention of the staff. In addition to providing good services, they have made every interaction a pleasant and familiar moment, as if I was home away from home. In the end, my three-day stay at the Hotel Firenze in Lugano was simply perfect. I was not only able to enjoy a accommodation in one of Switzerland's most attractive cities, but also found a shelter where comfort, hospitality and elegance are combined with a unique experience.

Well..... where do I start, this is one of the most breath taking places I have ever visited in the world. I booked this for my daughters 30th birthday it was her choice to go to Switzerland, neither of us had visited this part of the world before and it far exceeded our expectations. It took a plane, train and a taxi to get us to the hotel so a bit of a journey but sooooooo worth it. We flew to Milan, took a train to Lugano and got a cab up to the hotel. Tip catch the 444 bus from the train station, it so much cheaper than a cab and the bus drops you right outside the hotel, we used the bus every time after that to go down to the town. The hotel itself is stunning, the views are amazing, you have to see them to believe the photos do not capture the utter beauty of this place. You will also notice the peace, all you can hear is birdsong, it is absolute heaven. The hotel staff are amazing, they could not be more helpful. We has lots of questions and time and again they helped even printing bus time tables and giving us maps and tips. We had a welcome prosecco on arrival and then went to find our room. WOW! and what a room We had been upgraded from a garden room to a room with a view of the lake and a wrap around balcony. My daughter opened the balcony door and almost burst with excitement, it was amazing. We had a twin room which was large and super bathroom and even the view from the loo. The room was clean and comfortable, there is a safe, fridge and kettle. You are provided with robes, slippers and even a bag to pop your bits in when using the spa. This hotel has thought of everything. I could write a 10,000 word review on this hotel there is so much to say. The infinity pool is warm and you lean your elbows up on the side and just stare at that view. There is an amazing indoor pool which you can swim into from the outside pool through automatic doors. Tip give the sensors a little wave and the doors open quicker. We had two treatments in the Dot spa a massage on one day and a facial on the other, both fabulous and the staff in the spa are great. Breakfast was included in our room rate and had so much choice. We eat in the restaurant for lunch a dinner but also had room service and dinner on our balcony which was lovely and a little bit cheaper to. The view every where are fantastic, it takes 30 minute to get up the mountain so you are very high. There is a little airport way below and we loved watching the planes take off over the lake and we were still way above them. We took a walk through the Algra mountain one morning and whilst it is challenging (its very steep) it is so beautiful and worth the climb. I could say so much more but I think you should just go and see for yourself. You will not be disappointed you will come away feeling on top of the world. My daughter loved it so much she is going to return with her husband for their 10th wedding anniversary. Thank you so much Kurhaus we had the best time.

Hôtel charmant dans un cadre ravissant. Personnel souriant et attentionné. Chambre équipée de tout le confort nécessaire, avec de surcroît un joli balcon. Très bon buffet petit-déjeuner. Une petite mésaventure m’est arrivée dans cet hôtel : j’ai malencontreusement oublié dans ma chambre une pochette contenant mes foulards favoris. Lorsque je m’en suis aperçue, j’ai pris contact avec la réception, et mes précieux foulards m’ont été promptement renvoyés. Je remercie tous les membres de l’équipe pour leur gentillesse et leur professionnalisme !

Very friendly staff in service, reception and bar. Good cuisine, which is however closed on Sunday and Monday evenings. The room was clean and well furnished but dark and without the advertised mountain view but directly on a residential building. The beds were very comfortable though. The reserved and confirmed parking space was not available. In the vicinity there are only short-term parking spaces. The breakfast is very, very modest. The wine from the wine vending machine on the 1st floor not recommended. All in all a nice, clean 3 star hotel but way too expensive.