Lavande Hotel (Shanwei Lufeng Branch)

Lavande Hotel (Shanwei Lufeng Branch) Reviews

Lavande Hotel (Shanwei Lufeng Branch)

No.70 Longshan Avenue, Lufeng, Guangdong, ChinaView Hotel Details
Lavande Hotel (Shanwei Lufeng Branch)
Lavande Hotel (Shanwei Lufeng Branch)Lavande Hotel (Shanwei Lufeng Branch)Lavande Hotel (Shanwei Lufeng Branch)
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Lavande Hotel (Shanwei Lufeng Branch) Guest Reviews

4.8/5
Excellent
1088 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1088)
Positive reviews(1069)
Reviews with photos/video(510)
Classy environment(117)
Friendly front desk staff(91)
Near shopping area(40)
Convenient parking(33)
Convenient for shopping(31)
Perfect for business trips(18)
Stayed multiple times(13)
Fantastic river view(4)
Negative reviews(19)
Dayanggegeok
Deluxe Double Room(2 beds)
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
挺不错的好好好好好好好好hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Response from Property: 【免费停车场】【空气进化器】【慕斯床垫】小麗很用心的看了您的评论,觉得您说的很对,您放心,您提及的优点我们一定继续保持,并且不断提升,您指出的问题小麗也会认真反省改正的。小麗随时恭候您回来呦!!!
Guest User
River-view Double Room
Stayed in Oct 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 29, 2023
The location is excellent. It’s very close to everywhere in Yanji. The staff are very polite and kind! Very good! The room is spacious and clean. I plan to stay here next time I go to Yanji! Highly recommend. The breakfast coupons provided are rich in variety and delicious.
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
Guest User
Deluxe Double Room
Stayed in Aug 2023
Family
5 review
3.7/5
Posted on Oct 3, 2023
Stayed at Lavande again. The transportation is convenient and there is an underground parking lot. However, because the parking lot is too small and some vehicles are parked irregularly, it is difficult to get in and out. Maybe there are many people on holidays and it is still very noisy outside very late. The bathroom drainage is not very good and the washing It will be flooded for a long time, and I found a few corpses of German cockroaches, but everything else is fine😅
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 16, 2023
I always choose Lavande Hotel every time I go on a business trip. The rooms are comfortable and the environment is good, especially the hotel’s breakfast. I get up early when I’m on a business trip. The hotel has exquisite breakfast facilities. There are many types of meals and the taste is good. It is the first choice for business travelers. Good service attitude. Will come again in the future😀😀😀
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
Guest User
Elegant Double Room
Stayed in Jun 2023
Business travelers
11 review
1.0/5
Posted on Jul 21, 2023
I ordered it from Amap 160, but it said it couldn’t find the order and had to reorder it! There is also a deposit required for the room card, which is really a bad review! ! !
Original TextTranslated by Google
Response from Property: [Reply from the General Manager] Dear guest, first of all, I am very sorry for bringing you a bad check-in experience. Xiaoli will also give you feedback on the situation and strengthen the training of service staff. If there is any problem during your stay, Any problems can be solved by contacting the front desk staff as soon as possible. I hope you can have a 100% check-in experience next time!
LZjianjiandandan
Family Room
Stayed in Jun 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Jul 5, 2023
The room is clean and tidy. The hotel is generally clean and tidy. The reception and service staff are very friendly. There is a snack street below the hotel with convenient transportation. Highly recommended.
Original TextTranslated by Google
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli.
Matalawangwei
Family Room
Stayed in Oct 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Dec 1, 2023
Facilities: Intelligent and complete Hygiene: clean Environment: Comfortable Service: The lady at the front desk in the evening was very nice and enthusiastically recommended nearby food.
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
Guest User
Elegant Double Room
Stayed in Sep 2023
Business travelers
14 review
1.0/5
Posted on Oct 28, 2023
The sound insulation is so bad! Music was playing upstairs at 1am, and could be heard clearly downstairs. It was still playing at 3am, so I notified the handsome guy wearing glasses at the front desk to come over and help with the matter before it became quiet. I haven't fallen asleep for two hours. It's not dawn yet. I don't know where the sound of chopping meat comes from. There is also a clanking noise. It is so loud that I thought I was sleeping in a vegetable market! ! Also, when I used the room upgrade rights, Huang Mao said he didn't see it and charged me 25 yuan. The check-out card was refunded to me after I talked to the pretty girl at the front desk the next day.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I am very sorry for bringing you a bad check-in experience. Xiaoli will also give you feedback on the situation and strengthen the training of service staff. If you have any questions during your stay, you can contact us as soon as possible. Contact the front desk partner immediately to resolve the issue for you.
Guest User
Family Room
Stayed in Jan 2023
Family
4 review
5.0/5
Outstanding
Posted on Feb 11, 2023
The service was excellent Environment: Sound insulation is good Hygiene: Clean and hygienic bathroom is large and comfortable
Original TextTranslated by Google
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli.
Guest User
River-view Double Room
Stayed in Apr 2023
Business travelers
15 review
2.5/5
Posted on May 21, 2023
Hygiene: not in place, and a flying cockroach appeared on the bedside in the middle of the night🪳 Environment: General Facilities: Average, no smart toilet Service: OK
Original TextTranslated by Google
Response from Property: [Reply from the General Manager] Dear guest, first of all, I am very sorry for bringing you a bad check-in experience. Xiaoli will also give you feedback on the situation and strengthen the training of service staff. If there is any problem during your stay, Any problems can be solved by contacting the front desk staff as soon as possible. I hope you can have a 100% check-in experience next time!
Guest User
Family Room
Stayed in Mar 2023
Travel with friends
2 review
1.0/5
Posted on Apr 15, 2023
It's so noisy, the soundproofing is really speechless, I couldn't sleep well all night, there is a vegetable vendor downstairs, I woke up early in the morning and couldn't stop chopping meat, the motorcycles were also very loud at night, anyway, the rooms with my friends are very loud Influence! The waiter also said that it was their fault for not telling me earlier, and I really accepted it!
Original TextTranslated by Google
Response from Property: The general manager of the hotel responded: Dear guest, Xiaofeng is extremely sorry for the bad feeling I have brought to you. Xiaofeng will immediately criticize and strengthen training for the current employees. In addition, we will promptly respond to the noise issues raised by the guest. The merchant downstairs is negotiating. We hope that you, the customer officer, can give Xiaofeng a chance to make corrections. I wish you a happy life and that your mood will not be affected by Xiaofeng's mistakes. I look forward to seeing you next time.
-?woshi
River-view Double Room
Stayed in Aug 2022
Business travelers
7 review
1.5/5
Posted on Sep 20, 2022
Question 1: There is long hair left by the previous guest on the bed in the room. Question 2: At nine o'clock in the morning, the lights were not turned on in the corridor. It was pitch black and scary. Question 3: There is nothing for breakfast at 9 o'clock in the morning. The check-in experience was quite poor.
Original TextTranslated by Google
6/7
Response from Property: [Reply from the General Manager] Dear guest, first of all, I am very sorry for bringing you a bad stay experience. The residential building on the first floor is being renovated to provide customers with a better stay experience. The rest of the rooms on the second floor, except for the restaurant, are not open to the outside. Open. During your meal, the chef consulted and made another meal for you, but you refused at the time. We are very sorry. We will also strengthen the management of breakfast. Since we cannot contact you, your request for a free order can be negotiated by contacting the branch. Sorry again for making you feel bad.
Guest User
Family Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2023
The environment and service are very good!
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
Mr.Giant
Deluxe Double Room
Stayed in Nov 2024
Couples
9 review
3.2/5
Posted on Dec 7, 2024
這是住過的最差的麗楓酒店,沒有之一,為啥會有這麼高的評分?!圖一這種可吸煙的圖標是什麼情況? 你們酒店房間是地毯你們不會不清楚吧?地毯會吸味道也是眾所周知!拿一個所謂凈化器放在那裡都要轉冒煙了也看不到半點凈化的效果!這和我在一個高級一點的網吧睡覺有啥區別?感覺整個人要被煙味醃入味了!!廁所排風扇,中央空調,凈化器,已經開到最大沒有任何效果!早上7點被薰醒,想想算了,退房吧,住不了一點,有小孩子的家庭一定要避雷!!!想看個電視機,結果還是壞的?!會漸漸黑屏然後冷不丁的突然冒聲音出來,嚇死個人!
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Response from Property: 【暖心花茶】【自助洗衣服務】【休閑書吧】尊敬的客人, 非常抱歉給您造成了不好的入住體驗,您反饋的問題我們也會重視並加以培訓整改,在您入住期間有任何問題都可以第一時間聯繫小麗們,我們都會積極給您處理的。
Guest User
River-view Double Room
Stayed in Oct 2024
Solo travelers
34 review
4.8/5
Amazing
Posted on Dec 2, 2024
中規中矩 該有的禮貌與服務都有 唯一的遺憾是 欠缺點溫暖的笑容 若再加點有溫度的接待.... 會令人更窩心一些 周圍就是舊市區的中心 夜晚熱鬧非常 民眾聚集不斷跳舞歌唱 有時搞到接近12點...
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Response from Property: 尊敬的客人,首先非常感謝您的點評,在此小麗也會對您提出情況進行反饋,也會加強服務人員的培訓,爭取做得越來越好,在您入住期間有任何問題都是可以第一時間聯繫前台小夥伴給您進行解決的呦