Lavande Hotel (Shanwei Lufeng Branch)

Lavande Hotel (Shanwei Lufeng Branch) Reviews

Lavande Hotel (Shanwei Lufeng Branch)

No.70 Longshan Avenue, Lufeng, ChinaView Hotel Details
Lavande Hotel (Shanwei Lufeng Branch)
Lavande Hotel (Shanwei Lufeng Branch)Lavande Hotel (Shanwei Lufeng Branch)Lavande Hotel (Shanwei Lufeng Branch)
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Lavande Hotel (Shanwei Lufeng Branch) Guest Reviews

4.8/5
Excellent
1002 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1002)
Positive reviews(984)
Reviews with photos/video(496)
Classy environment(142)
Awesome amenities(93)
Friendly front desk staff(83)
Near shopping area(35)
Many amenities(34)
Convenient for shopping(25)
Perfect for business trips(17)
Stayed multiple times(13)
Negative reviews(18)
Dayanggegeok
Deluxe Double Room(2 beds)
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
挺不错的好好好好好好好好hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Guest User
River-view Double Room
Stayed in Nov 2023
Friends
11 review
5.0/5
Outstanding
Posted on Nov 29, 2023
The location is excellent. It’s very close to everywhere in Yanji. The staff are very polite and kind! Very good! The room is spacious and clean. I plan to stay here next time I go to Yanji! Highly recommend. The breakfast coupons provided are rich in variety and delicious.
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
Anonymous User
Deluxe Double Room(2 beds)
Stayed in Nov 2023
Family
12 review
3.7/5
Posted on Nov 7, 2023
I didn't sleep well all night, the air conditioner in Room 8 kept blowing on my head! It gives me a headache! Blocking it with a towel still doesn't work, and the temperature and wind speed can't be adjusted either! Too bad
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I am very sorry for bringing you a bad check-in experience. Xiaoli will also give you feedback on the situation. If you have any questions during your stay, you can contact the front desk staff as soon as possible. We hope that you can have a 100% check-in experience next time!
Guest User
Deluxe Double Room
Stayed in Sep 2023
Family
3 review
3.7/5
Posted on Oct 4, 2023
Stayed at Lavande again. The transportation is convenient and there is an underground parking lot. However, because the parking lot is too small and some vehicles are parked irregularly, it is difficult to get in and out. Maybe there are many people on holidays and it is still very noisy outside very late. The bathroom drainage is not very good and the washing It will be flooded for a long time, and I found a few corpses of German cockroaches, but everything else is fine😅
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in Aug 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 16, 2023
I always choose Lavande Hotel every time I go on a business trip. The rooms are comfortable and the environment is good, especially the hotel’s breakfast. I get up early when I’m on a business trip. The hotel has exquisite breakfast facilities. There are many types of meals and the taste is good. It is the first choice for business travelers. Good service attitude. Will come again in the future😀😀😀
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
Guest User
Elegant Double Room
Stayed in Jul 2023
Business travelers
11 review
1.0/5
Posted on Jul 21, 2023
I ordered it from Amap 160, but it said it couldn’t find the order and had to reorder it! There is also a deposit required for the room card, which is really a bad review! ! !
Original TextTranslated by Google
Response from Property: [Reply from the General Manager] Dear guest, first of all, I am very sorry for bringing you a bad check-in experience. Xiaoli will also give you feedback on the situation and strengthen the training of service staff. If there is any problem during your stay, Any problems can be solved by contacting the front desk staff as soon as possible. I hope you can have a 100% check-in experience next time!
LZjianjiandandan
Family Room
Stayed in Jul 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Jul 5, 2023
The room is clean and tidy. The hotel is generally clean and tidy. The reception and service staff are very friendly. There is a snack street below the hotel with convenient transportation. Highly recommended.
Original TextTranslated by Google
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli.
Matalawangwei
Family Room
Stayed in Nov 2023
Friends
11 review
5.0/5
Outstanding
Posted on Dec 1, 2023
Facilities: Intelligent and complete Hygiene: clean Environment: Comfortable Service: The lady at the front desk in the evening was very nice and enthusiastically recommended nearby food.
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
Guest User
Elegant Double Room
Stayed in Oct 2023
Business travelers
4 review
1.0/5
Posted on Oct 28, 2023
The sound insulation is so bad! Music was playing upstairs at 1am, and could be heard clearly downstairs. It was still playing at 3am, so I notified the handsome guy wearing glasses at the front desk to come over and help with the matter before it became quiet. I haven't fallen asleep for two hours. It's not dawn yet. I don't know where the sound of chopping meat comes from. There is also a clanking noise. It is so loud that I thought I was sleeping in a vegetable market! ! Also, when I used the room upgrade rights, Huang Mao said he didn't see it and charged me 25 yuan. The check-out card was refunded to me after I talked to the pretty girl at the front desk the next day.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I am very sorry for bringing you a bad check-in experience. Xiaoli will also give you feedback on the situation and strengthen the training of service staff. If you have any questions during your stay, you can contact us as soon as possible. Contact the front desk partner immediately to resolve the issue for you.
Guest User
Family Room
Stayed in Feb 2023
Family
3 review
5.0/5
Outstanding
Posted on Feb 11, 2023
The service was excellent Environment: Sound insulation is good Hygiene: Clean and hygienic bathroom is large and comfortable
Original TextTranslated by Google
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli.
Guest User
River-view Double Room
Stayed in May 2023
Business travelers
11 review
2.5/5
Posted on May 22, 2023
Hygiene: not in place, and a flying cockroach appeared on the bedside in the middle of the night🪳 Environment: General Facilities: Average, no smart toilet Service: OK
Original TextTranslated by Google
Response from Property: [Reply from the General Manager] Dear guest, first of all, I am very sorry for bringing you a bad check-in experience. Xiaoli will also give you feedback on the situation and strengthen the training of service staff. If there is any problem during your stay, Any problems can be solved by contacting the front desk staff as soon as possible. I hope you can have a 100% check-in experience next time!
Guest User
Family Room
Stayed in Apr 2023
Friends
1 review
1.0/5
Posted on Apr 15, 2023
It's so noisy, the soundproofing is really speechless, I couldn't sleep well all night, there is a vegetable vendor downstairs, I woke up early in the morning and couldn't stop chopping meat, the motorcycles were also very loud at night, anyway, the rooms with my friends are very loud Influence! The waiter also said that it was their fault for not telling me earlier, and I really accepted it!
Original TextTranslated by Google
Response from Property: The general manager of the hotel responded: Dear guest, Xiaofeng is extremely sorry for the bad feeling I have brought to you. Xiaofeng will immediately criticize and strengthen training for the current employees. In addition, we will promptly respond to the noise issues raised by the guest. The merchant downstairs is negotiating. We hope that you, the customer officer, can give Xiaofeng a chance to make corrections. I wish you a happy life and that your mood will not be affected by Xiaofeng's mistakes. I look forward to seeing you next time.
-?woshi
River-view Double Room
Stayed in Sep 2022
Business travelers
4 review
1.5/5
Posted on Sep 20, 2022
Question 1: There is long hair left by the previous guest on the bed in the room. Question 2: At nine o'clock in the morning, the lights were not turned on in the corridor. It was pitch black and scary. Question 3: There is nothing for breakfast at 9 o'clock in the morning. The check-in experience was quite poor.
Original TextTranslated by Google
6/7
Response from Property: [Reply from the General Manager] Dear guest, first of all, I am very sorry for bringing you a bad stay experience. The residential building on the first floor is being renovated to provide customers with a better stay experience. The rest of the rooms on the second floor, except for the restaurant, are not open to the outside. Open. During your meal, the chef consulted and made another meal for you, but you refused at the time. We are very sorry. We will also strengthen the management of breakfast. Since we cannot contact you, your request for a free order can be negotiated by contacting the branch. Sorry again for making you feel bad.
Guest User
Family Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2023
The environment and service are very good!
Original TextTranslated by Google
Response from Property: [Heartwarming Scented Tea] [Self-service Laundry Service] [Leisure Book Bar] Dear guests, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your review. With our recognition and support, we will definitely work harder and provide better services.
DaVid_6666
Elegant Double Room
Stayed in Dec 2021
Family
3 review
1.0/5
Posted on Dec 6, 2021
The environment is okay. I bought a buffet breakfast for 30 per person and 120 for four people. I called in the morning to ask what time the breakfast was. I was told that it had just opened and the breakfast was not fully prepared. A simple breakfast can be delivered to the room. After checking it, the sandwich was the best. Rotten ham, corn, a piece of milk, eggs, bread, **** didn’t prepare what kind of buffet breakfast you were selling, you didn’t work after taking the money, and you can’t refund it, ****, I really want to throw it in the lobby
Original TextTranslated by Google
Response from Property: My darling, your stay at Xiaoli this time has brought you a bad experience. Xiaoli deeply apologizes. Xiaoli would like to thank the guest for the reminder. I hope that I can get your forgiveness this time. Xiaoli will deal with and improve the above problems as soon as possible. Xiaoli looks forward to seeing you again, okay~