Guest User
March 28, 2023
we had high hopes for this hotel: but it had nothing to do with a "castle". The staff was very friendly. The room was well furnished - but there was no air conditioning in the room - with over 30 degrees outside and a window facing the sun - that was a no-go. There was a rattling fan, but it only started working when the room card was inserted and the power was flowing. In the adjoining bathroom with shower and "sliding door" there was no extractor fan either, which only worked twice a day (when there was power). We had decided to have the "breakfast buffet" - this cost €21 per day/per person - to be honest, for €10 in a "restaurant in a furniture store" the buffet is more interesting and has more choice. I thought the little party rolls that were served in the morning were cute, we were in Swabia and had expected to get at least pretzels there, but you had to order them the day before and they were only available in "miniature versions". As it was very hot in August, the hotel had an outside terrace from the bar and was also close to a lake, it was surprising that this terrace was closed at 11 p.m. - when it finally got cool, you had to "go inside". This also applied to our room, which was on the ground floor and had a "mini terrace with a chair", and could not be used after 11 p.m. unless you sat there as quietly as a mouse. All in all - the price-performance ratio was not right at all and work should urgently be done on air conditioning for the sun rooms. We also had to "smile" about the incident after we left - we had left a shopping bag in the entrance area - on which our "bill" was. The hotel knew our telephone number and email address, but no one answered. When we then asked, we also had to state what was in the bag and then pay €10 for it to be sent to us. We will not visit this hotel again - the name: "Sound and Smoke".
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