B&B la Bella Lucca

Check in was a nightmare. They say check in time is until 7pm. Before this time you have to call (on the telephone, which is difficult internationally, AND they don’t answer the phone!) to set up an appointment time to pick up the key (before 7pm also). It feels like the customer has to accommodate for the receptionist’s availability. For any reason if your travel is delayed, you will lose the hotel that night! We arrived into the city around 10pm, we called the reception, they did not make an effort to accommodate our situation. They said we missed the check-in time and there’s nothing more they can do. We understood it’s an B&B, we were willing to taxi to any location to pick up the keys, but that was not the option. We were lucky to have a friend in the town so we slept on their floor. I can imagine the panic for anyone who doesn’t have the options. As for the hotel, it’s built in the 1900’s very chic, clean, but it does smell musty/humid in the room. Breakfast was extremely minimal in food options, no hot foods. Location was about 1/2 mile walk to the main city walls. Overall, if you’re coming in on a flight that maybe delayed, don’t book here.

Helena is an exception and lovely host-very kind. The breakfast is amazing-she bakes fresh cakes daily-the display is beautiful, lovely meats, cheeses, cappuccino, juices etc. The room is beautiful decorated, located close to town but away from the noise. I highly recommend Helena and her beautiful home. She made our stay very special.

Friendly staff