Hotel Villa Cheli

The Villa is beautiful, the pool area good, on the drive up to the Villa it looked great. Unfortunately almost everything about the place could be better. The room was ok, but dull. A great view for sure, but a tiny bathroom with an elbow bashing shower and sad thin towels. The aircon was noisy and not a match for the morning sun. Breakfast was lamentable. Self served either on a terrace that was not well shaded, or in a dull windowless dining room. Tables were not laid up at all, everything had to be carried out on a tray. A toaster that took an age and only toasted one side. Cheap produce, plastic cheese. The fruit selection varied from day today, if you were lucky there might be a ripe peach. Bread rolls that were a little stale, as if had if they had been frozen. Eggs were rubbery and not refilled if you got down towards the end of service. It was more like a cheap motel breakfast than a good hotel. We had dinner at the Hotel restaurant one evening. It was not good either. The main courses were only ok, the accompanying vegetables were dull. I sent back my starter as the melon was not ripe, an essential if the plate is only melon and ham, it came back with the same melon, but the rind had been removed. Unbelievable! No apologies were offered when I sent it back again. When we came to pay the bill at the end of our stay it was still on it. We felt that customer care was lacking at this Hotel. That corners were cut at almost every opportunity. It could have been great, but it really wasn’t. Oh and check out was at 10 am, really, so last century.

Good size room, the pool is very clean, however you have to pay 3 euro to use a towel !! Which I find very poor! The bathroom was dated and the light worked me as electric cables were showing. Air conditioning a bit old fashioned and not great, could do with a refurbishment of the rooms. Breakfast was a mess, it was like being in a canteen, had to struggle to get anything, the coffee was awful. the buffet was set up in a very small room with no space to get anything. The location is OK for Lucca if you drive in but very expensive by taxi. Staff were OK not over friendly. In general I think the hotel is a good location if you drive but does need an update. We didn't eat in the hotel

Beautiful location and building. Friendly staff. Great swimming pool. Good breakfast selection. We stayed for 5 nights in one of the 'dependencies', effectively a separate annex to the main house. Our accommodation comprised a small sitting room (which had sofa bed and a tiny fridge), the bedroom and an ensuite bathroom. The place was pretty dark with not much natural daylight. The double bed was comfortable and the bedroom a good size. The bathroom was ok but the shower was tiny and you could hardly take a shower without bumping into the sides or the tap. If you are a bigger person, you'd have a real problem taking a shower in that tiny cubicle. The bathroom itself was big enough to have a proper-sized shower. Honestly, for the price we were charged for the accommodation, we would have expected better facilities. The main house had a large dining area (including a nice outdoor section) but could do with a lounge/sitting area. (If there was one, we didn't see it). We ate at the restaurant on a few occasions. The waitress we usually saw was lovely (unfortunately we didn't get her name). The menu and food was mostly very good. However, the last dinner we had was on a Sunday evening and the chef (Marko) must have been off because my wife's seafood pasta (which I'd had previously and was very good) seemed to lack the seafood. We think whoever prepared it forgot to add the main ingredient! All in all, we did enjoy our stay, but for the price we paid (on average 269 euro per night), the overall accommodation could have been better.

Our stay here was perfect. Kind and welcoming staff, excellent food and service and a beautiful, spacious room. We stayed here for Christmas with our two young children, who were made to feel very welcome and they enjoyed the garden and space around the villa to play in. We will certainly be back in the summer months to enjoy the swimming pool and eat outside on the terraces. I would highly recommend this hotel. Thank you.

Been here 3 times. Just love it!! Peace and quiet, close to Lucca center. Location is amazing. Nice breakfast and great restaurant with great italian food. The staff is the sweetest! Helpfull, kind and present. Clean pool, nice and clean rooms. Just amazing. This is a place we will come back to again and again.

A charming but dated old hotel in a lovely setting. Close proximity to Lucca, average but overpriced restaurant, basic and unimpressive breakfast and NO working AC units. We have two rooms, neither has a working AC because the units are 30+ years old and need replacement.