Il Pozzo di Santa Zita

Super friendly welcome, proprietress spoke perfect English. We loved the restaurant she recommended. The room itself was brilliantly designed, I think she did it herself - I wish I had such good taste. Hard to describe but the little touches made it really unique and personal. Definitely stay here!

I first came across this place on Google Maps, where it is described (as of June 8th 2024) as a "3 Star Hotel". Apple Maps lists it as a "Bed & Breakfast". Tripadvisor puts it in the “Guest House” category, with an adjacent button labelled “Visit Hotel Website” and rating it as “#42 of 198 B&Bs / Inns in Lucca”. Only after we had made an unrefundable booking did we discover that it was in fact 5 individual ensuite rooms to rent in a restored historic house. Il Pozzo’s own website says it is a “Room Rental”. This is not what we were looking for and the proprietor should take responsibility for the confusion caused by the various listings. It has to be said that anybody seeking AirB&B style accommodation would likely be quite pleased with it. Location is great, rooms are recently restored and very well appointed with interesting quirky furniture. Our ground floor room, though dark, was spacious and had a wonderful bed and good bathroom facilities. The website advertises that it has “Multilingual qualified staff“. The only “staff” we encountered (briefly) was the proprietor when she checked us in, who may well speak 9 languages, but I suspect warmth isn’t one of them. She insisted that we check out by 10:30 (though she wasn’t around at that time to check) and could only suggest some shop down the road where we might pay to have our luggage minded for one and a half hours until our train. I do not like to give anywhere a 1 star rating, especially a place like this which is fundamentally good, but the confusion around the listing of this establishment is misleading and inexcusable.

This stunning boutique hotel is right in the heart of the beautiful city of Lucca. Each of the 5 rooms are individually styled by the owner using a classical mixture of high quality & quirky fittings. The bed was incredibly comfortable and the bathroom luxurious. There's no breakfast or dinner available but there are multiple fantastic dining options within a 5-10 min walk of the accommodation. We loved Lucca and will definitely come back to Il Pozzo di Santa Zita when we return.

Fabulous accommodation, stylish clean, the most comfortable bed ever! Great location, friendly staff, perfect temperature air con, mini bar, gorgeous coffee, tv, amazing shower, good communication to accommodate late check in, perfect!

We visited Lucca, Italy for the first time in May 2023. We picked Il Pozzo di Santa Zita because of reviews we read online. We loved it! The Inn is in a perfect location; the piazza of Santa Zita is around the corner, with wonderful cafes and the beautiful church, which we visited. The decor is very creative and the views out the windows are so picturesque. As other reviews have mentioned, you need to be prepared to carry luggage up stairs, but it was well worth the effort. We would absolutely stay there again if we are able to return to Lucca!

II Pozzo di Santa Zita was such a pleasant surprise! We had to book it short notice and honestly we took what we could get. Our two rooms were spectacular! So eclectic yet comfortable. The location is great to shopping, site seeing and biking with in the walls of Lucca. Our hostess was delightful and very helpful. The beds were very comfortable. My only caution would be if you have trouble going up/down stairs it may be difficult. Our room was on the third floor and while we did fine (actually appreciated the exercise) it may be worthwhile requesting a room on the first floor. We would definitely stay here again.