La Quinta Inn & Suites by Wyndham Lubbock Southwest

The hotel is a prime location, and the cost wasn’t bad. I did notice there was, I think oil drops splattered all over the inside of the windows in our room that had not been wiped off. We did ask for a roll in bed, which we did have to go downstairs to get, and push it up ourselves. We were all very disappointed because the pool does not open till 11 on Sundays, and that’s the same time as check out. We had a wrestling tournament the night we stayed in the hotel, which we checked into prior, but didn’t even get to lay down to sleep until 1:00a.m. We also heard that people above us stomping around for probably another hour and a half after we were in bed. I’ll give it a little below standard level, but not terrible.

My choice of hotel in Lubbock I enjoy my stay here every time! And continue to book this hotel anytime I am in Lubbock. However; would really like for the lounges by the pool to b repaired or replaced. An excellent pool area but the seating is broken and rusted. Other than that highly recommended hotel.

We always stay here for baseball tournaments, rooms are always clean and staff is always friendly. Shopping and restaurants are close by is a plus.

I booked thru ******* and expressed the requirements of pet friendly. I was assured this motel was. We arrived and informed it was NOT pet friendly but La Quinta south was. No return of any of our money so needless to say we didn’t stay. The clerk told my husband, to roll down windows and leave did in car. REALLY!! But she did call the other hotel and said there was an opening and was pet friendly. There needs to be a distinction between the two hotels as in South and Southwest so ******* will not fool tired weary travelers on pet friendly plus losing money on a trip.

Bad first impression Front desk clerk Melissa had somewhat of an attitude at check in. I requested early check in. We left home early to arrive early. R route I received a denied message and to check with the front desk. I had to wait a few minutes as on one was there. When she arrived a count tell immediately she was going to have an attitude. She said she wasn’t doing any early check ins even though I had requested and agreed online to the fee. I asked if we could hang out at the pool or patio. She told me no. I said that was unusual as any other hotel I had been to would accommodate that. She said to come back at 1:30 but we would have to pay $50. We returned at 1:30 and her attitude had deteriorated!!! I told her I had actually checked in one line the day before and all information and credit card was on file from early check in. She requested my card again and said ( with an attitude ) her housekeeping manager had to check every room. We said when we first arrived the parking lot was empty and there were only a few cars at 1:30. This really set her off and my wife asked her name three times before she would tell us. She then told my wife she would turn us away! My wife told her to do it. She repeated again she would turn us away! At this point I really didn’t care. When asked again she finally said her name was Melissa!(?) She then checked us in. We came down later to the pool and she has over helpful then. Left a bad taste in my mouth! Really thought of not staying but had paid!