Country Inn & Suites by Radisson, Lubbock, TX

When I first arrived with my children I walked into the front lobby where a fish tank was disgusting full of algae and the whole lobby smelled of ****. I asked the front desk person if he had been smoking **** and he said yes. He couldn’t give us the room we reserved an entire month ago as he had occupied it with other guests. We get up to the room he did have available only to find the beds were not made, there had been a fire in the room so everything was unplugged, including the smelly refrigerator, and the temperature was hot due to thermostat unplugged. The bathtub was absolutely filthy with rusted drains and there were no towels. The chairs and bed boards were also very dirty with obvious stains. The tiles in the floor were cracked in several places and the carpets had not been cleaned. We had to wear shoes to walk around and protect our feet. I called the front desk to get housekeeping but they had left for the day. I asked the front desk person to bring me new bedding and he flat out stated “that’s not my job ma’am that’s housekeeping”. Ok by this time my patience is running low. He said he can move us to another room. Ok so we start to pick up our bags to meet him downstairs when he calls back to tell us someone else just occupied the room he was going to move us to. Ugh! It was a nightmare!! After about 30 minutes of standing and waiting he brought bedsheets. That’s it. I asked him to change them and he started arguing with me. I decided to drop it so my family would have a place to rest for the night. We had to wait another hour for towels. I attempted to contact Trip.com customer service but just got circulated through AI survey after survey. I never could reach a real person. My son was coming back from the restroom and pointed out a deer mouse by the bed. I told the front desk and he told me “we don’t have mice in the building ma’am”. We lured the mouse out with bread that we had into a hallway completely up in **** smoke. It was so bad my daughters asthma was triggered. The free breakfast has eggs made with egg powder and cold water, the sausage is undercooked, other options minimal such as one raspberry yogurt, oatmeal packets, or plain bagels. No fruit options or staff on hand to help. Housekeeping is in charge of opening up breakfast. This hotel is family owned and operated with EXTREMELY POOR customer service. I will not be taking my family there again. I would HIGHLY discourage anyone else to stay there as well.

We stayed here Tuesday-Thursday but didn't stay in the room other than to sleep at night as we were in town for a funeral and visiting family. The beds were made when we walked in and all seemed clean initially but as I looked more, the shower curtains looked like they had never been changed or washed. They were stained and molded all over! The window curtains were in the same condition, extremely stained and splattered with who knows what. The walls also had splatters of dried liquid and whatever else everywhere. The room didn't come with any towels so we had track down housekeeping since they never seemed to have anyone at the front desk. The breakfast was ok, just normal hotel food. Nothing special. It had a pool but we didn't swim or go see it. The ice machine was also broken and the hotel system was down when we arrived. Only reason I recommend the hotel is because I got a great deal on it and it was in a good location for where we needed to be.

Elevator didn't work, the room smelled terrible, the shower had mold everywhere, no air conditioner outside the room; no toilet paper provided. Very deceiving advertisement regarding the actual condition of the hotel.

There were dead roaches on the wall on my room and more that I saw crawling. There was trash left over from previous people on the carpet, when you walk in the room it smells like sewer. Over all I understand why it was the cheapest hotel for that weekend.

Horrible Terrible cockroach in the sugar packets, only one coffee packet in room and it was incorrect for the pot that was there and only 1 pack of sugar and no cream or cups. we found Spoiled milk in the refrig so we knew it hadn't been cleaned, we had to remake the bed sheet put on incorrectly, the juice at breakfast was sour, cereal stale, the pool was not working and should have been indicated on the web page or would have gone else where, just run down and needs some cleaning up and attention to detail in fact can't believe it is still open.

The elevators were out, ice machine was broken, there was a huge spider in the lobby, my towels and comforter had yellow stains, the shower curtain was dirty and had black smudges as well as the walls in the shower. The doors in the stairway didnt have handles and the outside door did not lock. The rooms were humid even with the ac on and the beds were hard and uncomfortable.