Overall, it was an average stay. However, there were quite a few inconveniences that led to the stay being subpar. The water temperature fluctuated in the shower every day, shifting from ice cold to scolding hot without warning. There was pushback from the front desk staff, in the evenings, when ordering food/drinks from the store, suggesting we weren’t able to do so after a certain time. We also had to go down to the front desk daily to retrieve toilet paper and room necessities, due to running out and hotel staff stating they were understaffed and couldn’t send anyone to the room. The wallpaper was peeling in the room, and the carpet was coming up. Also, the lamps in the room were all tilted and the room looked and smelled like it hadn’t been used for quite some time. When speaking to staff about the concerns, we were met with a nonchalant attitude, suggesting that no accommodations could be made.
Other than those moderate issues, the parking was excellent and the location to other facilities was very convenient. I’ve always loved this location in Lubbock, but it does appear to be a bit run down since the last time my family stayed here for the holidays, a year ago. One staff member stated management had changed as of late, which could be the leading cause. Our family does plan to try again next year, with hopes that the facilities are back up to their Hilton standard.