Angsana Maison Souvannaphoum Hotel Reviews
Angsana Maison Souvannaphoum Hotel
Ban Thatluang, Rue Chao Fa Ngum, Luang Prabang, Luang Prabang Province, 06000, LaosView Hotel Details
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Angsana Maison Souvannaphoum Hotel Guest Reviews
4.4/5
Very Good
40 review
Verified reviewsLocation4.5
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(40)
Positive reviews(38)
Reviews with photos/video(21)
Awesome stay(20)
Great service(14)
Clean and tidy(8)
Great location(8)
Delicious breakfast(5)
Negative reviews(2)
ThelifeofRiley
Garden Wing Room
Stayed in Oct 2023
Couples
37 review
Outstanding
Posted on Nov 6, 2023
The hotel was amazing! The location was ideal for exploring the area and coming back to the hotel every evening was a delight. All of the staff we met were polite, helpful and more than happy to assist us with taxis etc. we are looking to rebook again and would definitely recommend the hotel to others.
Response from Property: Dear ThelifeofRiley, Thank you very much for choosing the hospitality of Angsana Maison Souvannaphoum and taking your time to share your experience with us. It is very important for us to consistently provide intuitive exceptional services. My team and I are extremely delighted that your overall experience with us was the wonderful and memorable one as your happiness is always our top priority. Ultimately, my team and I do hope that we will be given other opportunities to be of service to you again when you return to Laos next time. With best regards, Pitchaya Jirathumtanakul Hotel Manager
Guest User
Garden Wing Double Room
Stayed in Feb 2024
Couples
11 review
Outstanding
Posted on Feb 28, 2024
Overall quite good hotel 💞 lovely place but the scent for mosquito repellent is too strong but it can be handled with kind staff 😀
Response from Property: Dear 花园翼双人床房, Along with the team of Angsana Maison Souvannaphoum, I would like to thank you for staying at our hotel. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel, thank you for your comment regarding mosquito repellent it was too strong, we are taking this comment for our further improvement. We hope to welcome you back to Angsana Maison Souvannaphoum in the future. With best regards, Navig Puangthaisong / Operation Manager
Phusanisa
Garden Wing Twin Room
Stayed in May 2023
Family
2 review
Great
Posted on May 5, 2023
Beautiful boutique hotel located in the centre. Staff were lovely especially Keaw at the reception. Good breakfast. I would recommend this hotel when you're in Luang Prabang!
Response from Property: Dear Phusanisa,Along with the team of Angsana Maison Souvannaphoum, I would like to thank you for staying at our hotel on your recent visit to us. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Luang Prabang. With best regards, Pitchaya Jirathumtanakul Hotel Manager
Sjoerd
Garden Wing Room
Stayed in Nov 2022
Other
2 review
Outstanding
Posted on Dec 6, 2022
Location was absolutely perfect being close to the old town. Room is small but convenient. What makes this place special is the old colonial style building and beautiful garden/pool. The employees are such STARS!!! They are amazingly friendly, helpful and assist you with your needs
Response from Property: Dear valued customer, thank you for your recent visit to our hotel in Luang Prabang and thank you for your great review. We feel appreciate your valuable time writing feedback for us. Our team and I are looking forward to welcoming you and your friend or family in the near future when you visit Laos again. Best regards, Pitchaya, Hotel Manager
Guest User
Garden Wing Twin Room
Stayed in Jan 2023
Family
1 review
Outstanding
Posted on Jan 29, 2023
friendly staff and good atmosphere
location is also convenient
Response from Property: Dear valued customer, thank you for your recent visit to our hotel in Luang Prabang and thank you for your great review. We feel appreciate your valuable time writing feedback for us. Our team and I are looking forward to welcoming you and your friend or family in the near future when you visit Laos again. Best regards, Pitchaya, Hotel Manager
Yebaihe01520
Garden Wing Double Room
Stayed in Sep 2024
Family
165 review
Outstanding
Posted on Oct 2, 2024
The hotel is very nice and artistic. You can give alms at the door of the hotel. The kid got up at 5 o'clock in the morning and his eyes were still swollen. The service staff noon at the hotel front desk was very nice. Thumbs up!
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Response from Property: Dear Yebaihe01520,On behalf of Angsana Maison Souvannaphoum team. Dear Valued Guest,Thank you for taking the time to share your experience with us. We are truly delighted to hear that you appreciated the unique artistic charm of our hotel and the convenience of the almsgiving ceremony right at our entrance. It is our pleasure to provide such culturally enriching experiences for our guests.We are also pleased that our front desk staff, Noon, contributed positively to your stay with her exceptional service. We will certainly pass along your kind words to her. Your feedback is highly appreciated, and we remain committed to ensuring that every aspect of your stay is as comfortable and memorable as possible.Once again, thank you for choosing to stay with us, and we look forward to welcoming you and your family back in the near future.Best regards,Navig PuangthaisongOperations Manager
Anonymous User
Garden Wing Double Room
Stayed in Jul 2024
Family
9 review
Posted on Jul 17, 2024
The first floor smells a bit damp, there are mosquitoes in the room, the bathroom facilities are old, the Wi-Fi is very poor, there are not many breakfast varieties, there are many ants, the best thing is the swimming pool, but it closes at 7 o'clock, which is a bit bad
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Response from Property: Dear Valued Guest,On behalf of the team at Angsana Maison Souvannaphoum, thank you for sharing your feedback regarding your recent stay with us. We deeply regret to hear about the inconveniences you encountered.Please accept our sincere apologies for the issues you mentioned. We are currently addressing the humidity in the first-floor rooms and will ensure that mosquito control measures are strengthened. Our maintenance team is working on updating the bathroom facilities, and we are also in the process of upgrading our Wi-Fi infrastructure to provide a better experience for our guests.We appreciate your comments on the breakfast. Our culinary and F&B teams have been informed, and they are taking immediate steps to improve these aspects.We are pleased to hear that you enjoyed our swimming pool, and we apologize for any inconvenience caused by its closing time. We will review our operational hours to better accommodate our guests' needs.Your feedback is invaluable to us as we strive to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.Warm regards,Navig PuangthaisongOperations Manager
Dan_LKL
Laos Room
Stayed in May 2024
Other
11 review
Amazing
Posted on May 3, 2024
It should be regarded as a better hotel during this trip to Laos. The hotel is not too far from the center of the old city, about 10-15 minutes' walk. It's about 5 minutes away from the most famous Lotus Pond restaurant.
The hotel supports environmental protection policies, and many traces of efforts to support environmental protection policies can be seen. For example, the water bottles and glass bottles are all made from old recycled glass bottles. It depends on the individual's acceptance. There are too many mosquitoes in the room. Although this is normal in Southeast Asia, it does not affect sleep. It depends on the individual's acceptance. The incense provided by the hotel can help people fall asleep.
The hotel staff are also very friendly. I will consider staying at this hotel again next time I come to Luang Prabang.
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Response from Property: Dear Dan, We are delighted to know that you have stayed at Angsana Maison Souvannaphoum. Thank you for taking the time to share your positive feedback with us. We glad to know that your feedback regarding team's services has made your stay with us more wonderful, allow me to share your appreciation with them; I am sure they will be pleased as I am to read that their efforts were not left unnoticed. We hope to welcome you back to Angsana Maison Souvannaphoum, Luang Prabang in the future. With best regards, Navig Puangthaisong / Operations Manager
Gary just got back
Garden Wing Twin Room
Stayed in Mar 2024
Business travelers
33 review
Outstanding
Posted on Apr 24, 2024
The service is excellent, and the seawater swimming pool is the only one in Labang
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Response from Property: Dear Gary, We are delighted to know that you have stayed at Angsana Maison Souvannaphoum. Thank you for taking the time to share your positive feedback with us. We hope to welcome you back to Angsana Maison Souvannaphoum in the future. With best regards, Navig Puangthaisong / Operations Manager
Guest User
Garden Wing Double Room
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Feb 14, 2024
The hotel is in a very good location, the decoration is very French, the rooms are clean and warm, and it is very pleasant to walk around the nearby city. I went to the Elephant Village in the middle and it was a great experience. Highly recommended!
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Response from Property: Dear valued customer,Thank you for staying at Angsana Maison Souvannaphoum recently and for leaving a positive rating. We are delighted to know that you have enjoyed your experience with us.We do hope to welcome you back again in the near future.With Best Wishes Pitchaya JirathumtanakulHotel Manager
kj20
Garden Wing Double Room
Stayed in Jul 2024
Family
6 review
Amazing
Posted on Jul 28, 2024
We spent 3 days in clean rooms.
Friendly staff and very attentive.
Breakfast was delicious.
The pool was heated and at a good temperature.
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Response from Property: Dear Kj20,On behalf of Angsana Maison Souvannaphoum team. Thank you very much for your kind review. We are delighted to hear that you enjoyed your three-day stay in our clean and comfortable room. It is wonderful to know that our friendly staff provided attentive service, and we are pleased that you found our breakfast to your liking.We are also glad that the temperature of our heated pool met your expectations, contributing to a pleasant experience during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to our hotel in the near future.Best regards,Navig PuangthaisongOperations Manager
clay31
Garden Wing Double Room
Stayed in Jan 2024
Business travelers
14 review
Outstanding
Posted on Jan 21, 2024
Banyan Tree's brand hotel provides welcome snacks, fruits in the room, and 4 bottles of drinking water for free every day. The hotel staff are very nice and will help if you need help during your trip. There is good night bed service, the terrace is large and clean, facing the swimming pool. Slippers are not disposable and other disposable items are included. Very good experience ~
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6/8
Response from Property: Dear Clay31, It fills me with great pride upon reading the your nice review. I am glad that you chose to stay with us and that we have exceeded your expectations. We use these reviews to continually improve our guests' experiences but it is always nice to be able to share such gracious comments to further motivate the team. I will ensure that your valuable feedback will be shared with the team. Thank you again for your insightful feedback. We do hope that you will consider to stay with us again if your travels bring you to Laos, otherwise we look forward to welcoming your family and friends. With Best Regards Pitchaya JirathumtanakulHotel Manager
Anonymous User
Garden Wing Double Room
Stayed in Jun 2024
Travel with friends
7 review
Posted on Jun 5, 2024
The room is old, there is almost no one at the front desk, and the early check-in for members is not available even if the order is wrong. It is the only bad hotel among the three hotels in Luang Prabang. Definitely not recommended.
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Response from Property: Dear Valued customer,Thank you for taking the time to review your experience of stay. Reading the details of your stay we are most sincerely sorry to see that we failed to provide you the experience you expected. We take all the feedback from guests seriously in order to ensure our product and services are up to standard. Please rest assured that all necessary remedial actions will be immediately. I hope that this one stay will not mar your whole perception of the hotel and that we can be of service to you again.Best regards,Navig PuangthaisongOperations Manager
sprto
Garden Wing Double Room
Stayed in May 2024
Couples
3 review
Outstanding
Posted on Jun 11, 2024
A historic building. The garden view has a balcony and a relaxing atmosphere. There are many plants in the spacious grounds and you can hear the sounds of birds and insects. Environmentally friendly service. Within walking distance to the city center. Good service at the reception. The coffee in the room is delicious. Daily fruit service is also good. The breakfast buffet does not have Laotian dishes and is simple Western food, which is disappointing for the value for money. A quiet and relaxing stay for adults. Recommended.
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Response from Property: Dear Sprto,On behalf of Angsana Maison Souvannaphoum team. Thank you for your thoughtful and detailed review. We are pleased to hear that you enjoyed the serene ambiance of our heritage property, particularly the garden view from your balcony, and the peaceful sounds of nature within our expansive grounds. It is also wonderful to know that our environmentally conscious services and the convenient location within walking distance of the city center added to your overall experience.We are delighted that you appreciated the quality of the coffee in your room and our daily fruit service. Your kind words regarding our front desk service are also very much appreciated.We regret to hear that the breakfast buffet did not meet your expectations in terms of variety, particularly in offering local Lao cuisine. Your feedback is valuable to us, and we will certainly consider it as we work to enhance our guests’ dining experiences.Thank you once again for your recommendation, and we hope to welcome you back for another peaceful and enjoyable stay in the near future.Best regards,Navig PuangthaisongOperations Manager
Yeludeng
Garden Wing Double Room
Stayed in May 2024
Travel with friends
59 review
Outstanding
Posted on May 17, 2024
This hotel is really great. As a Banyan Tree Group VIP member and Accor Platinum member, they have already called me by my last name from the moment I entered the hotel. There are welcome snacks and iced drinks at check-in. The service is great. The room was upgraded to a suite, which is clean and tidy. The aromatherapy in the room is especially nice. The bedding and amenities are very good. I highly recommend this hotel! I will come back next time!
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Response from Property: Dear Yeludeng, Along with the team of Angsana Maison Souvannaphoum, I would like to thank you for staying at our hotel. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. allow me to share your appreciation with them; I am sure they will be pleased as I am to read that their efforts were not left unnoticed. We hope to welcome you back to Angsana Maison Souvannaphoum in the future. With best regards, Navig Puangthaisong / Operation Manager