The Luang Say Residence Reviews

Please avoid this hotel for Chinese passports｜full of discrimination against Chinese people The lowest point of service in Luang Prabang⬇️ Traveled to many countries and regions, stayed in various types of hotels, never encountered such strange treatment as at Luang Say Residence. 1⃣️, the check-in is indifferent and mechanical to the Chinese, and greets the white people with a smile, and is extremely flattering. There is no introduction about the hotel when you check in. For example, the room rate includes breakfast without telling the place and time of dining, swimming pool usage time, shuttle bus time, bicycle rental service, etc.; 2⃣️, deliberately sent an English email a few days in advance to politely inform the hotel that it was a commemorative day trip, but no one responded to the email on the second day of check-in. The funny thing is that I mentioned the problem that no one responded to the email, so I forwarded it to another email , still ignored, I was about to check out and I found the hotel staff to tell me face to face, so I hurried to the room to make a flower, which was also very unnecessary; 3⃣️, the front ones can be tolerated, but the breakfast on the second day obviously ordered before the white people at the next table, and even took a seat 5 minutes before the white people, but was served later, and the white people's table was frequently greeted by a male waiter. Some of them were asked "everything is good?" In contrast, my table was served by machines. I don't know why Luang Say, as a hotel of such a large size, treats the Chinese so harshly; 4⃣️, services can be divided into rooms and others. More than 80% of the services during the stay need to be requested and actively informed. If you are very polite and careful throughout the process, you will also encounter things such as requesting due daily rooms Basic services such as cleaning will be ignored. Call and leave the room to wait for the cleaning to come back but find that there is no one. Call the front desk but get a very impolite sentence "We are very busy, we will come later". When the service is not in place, you still have to be treated with verbal impoliteness; you ask for a few more bottles of pure water, but you are told that a bottle is one dollar, and the store worships the dollar extremely. Giving local currency here would seem indecent, somehow... 5⃣️, the swimming pool is very dirty, even with turbidity, the pool water is also very turbid, and the towel service has to go to the front desk to "request" many times before it is supplied; 6⃣️, when it is not close to the urban area, the shuttle bus service has shrunk, and the room introduction is written all day long. When I arrived, I was told that it was only available from 5:00 pm to 8:00 pm. This is another hotel far away from the urban area in Luang Prabang Can't see the situation. There is basically no service, discrimination, and old facilities are the characteristics of this hotel, please choose carefully.