Villa Champa

So enjoy staying here.beautiful, nice place, nice staff ,recommend to stay here

Decent size room with fridge, airco and ceiling fan. Breakfast is served at another location 2 minutes away at the riverside. The location is conveniently in the old town. Friendy service.

I didn’t actually stay here but I had inquired about a room for three nights and they told me they had no availability. They walked me next-door to the Sok Dee. I booked for three nights at this place and paid. The next morning a woman from the Villa Champa came to the Sok Dee and said they had availability and for me to come and look at the room. I did not want to change hotels as my room at the Sok Dee was comfortable, clean, quiet and the staff were very kind and helpful. I went and looked at A room which was not the room that I would be staying in and I did not like it as it was on the street and there was construction going on. When I walked back to my hotel, the woman from the Villa Champa was aggressively talking to the owners of the Sok Dee and insisting that I move to their hotel. She was also aggressive with me, and I said I am not moving hotels, I have paid here and I am staying here! These are two separate hotels with two different owners. The whole interaction was very uncomfortable and I felt that I was being bullied. I think the Villa Champa staff are only concerned about keeping their rooms booked and do not care about the guests. I would highly recommend the Sok Dee Residence next door.

Terrible customer service here. I booked a single room for 4 nights, on booking in I was told I’d have to change rooms after the first night to a bigger one. This didn’t make sense and I was annoyed but agreed and packed my stuff up. When I got back on day 2 I was told I could stay in the same room. They have several buildings here and it seems that you can’t be sure where you are going to be staying. I got my laundry done and am always careful to count exactly how many items I hand in . It was 14 but when I got it back one item wasn’t mine and one was missing. The young guy on the desk was very unhelpful and showed me a photo (didn’t prove anything) and didn’t offer to check. I asked about a train ticket to Vientiane and was quoted 40USD for second class. I walked 2 doors down(towards the river on the right) and bought one from Liam for 25USD, the same ticket. I wouldn’t stay here again. I witnessed another traveler reporting money being taken from his room and how unhelpful they were, no apologies, marched him down the street to confront housekeeping.