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When we arrived we were greeted By Sue who was a lovely lady she got us booked in and told where to go to get to our room, it was only one flight up but as Me and my partner couldn't climb the stairs we went up by lift, there was only a couple of steps to get up to our room, it was basic but it was lovely, we tried to shut the window but it was stuck but apart from that is was a lovely room, we went to our friends wedding reception which was lovely the room was massive and the table were laid out really well, we had some of the evening buffet which was really lovely too ::) we got up for breakfast again lovely but I think they need to replace their toasters as they didn't cook very well and my partner's first lot of toast got stuck and burned but all in all we loved the stay :)

We often visit The Kitcheners for events and we absolutely love it. If your looking for somewhere to stay in the Lowestoft area then The Kitcheners is perfect. Ash & Caz and their staff will go out their way to make you as comfortable as possible and make sure you have a fantastic time. The whole set up is just brilliant and the location is perfect for families as it's right opposite the beach and the pier. All round great place to visit and stay. Thank you to all the team at The Kitcheners for all they do.

The Hatfield enjoys a special location looking out to the North Sea and Lowestoft’s unusual seagull hotels and providing a cheery welcome. Unfortunately first impressions were soon to be revised when we found ourselves in first floor bedroom 117 with windows closed, afternoon sun and radiator on full blast and a view obscured by opaque glazing to the lower half of our windows. Windows having been left widely open, we returned to our room later in the evening to a clearer understanding of our further fate, the kitchen ventilation system in the bin yard immediately below us noisily blowing greasy fumes directly into our room. We sought to move and were willingly offered an alternative in the Hotel’s Lodge across the road. The dank smell that greeted our entry did not bode well but our bedroom proved spacious and inviting. That is until we put facilities to use to discover a bath that creaked, a shower head that was uncontrollable, beds that were anything but comfortable and long curtains that were bedraggled and dirty. Nor was our disappointment to end there, our evening meal that began with fine starters continued with mains that for one was ridiculously piled high and for the other badly overcooked. We were unable to finish but offered alternatives by sympathetic staff. For all that was wrong, the public areas of the hotel provide a pleasing environment, staff were generally friendly and our breakfast was a delight, freshly cooked directly from the kitchen to the highest standard. It’s a hotel that would do well to match its other areas to the same standard.