Guest User
September 28, 2022
I should have evaluated another hotel which I learn upon my arrival to be closed and I am transferred to this structure!
I am greeted by the night porter Alain (very kind) and I have the first problem with the "demagnetized" card .... he goes back up and puts everything in order! The problem with the card also persists for the following day for the umpteenth time I go down to the reception and the manager Sergio tells me that it can happen that it gets demagnetized, of course it can happen once in a 7 day stay, not 3 times in one day... as soon as I possibly ask for a change of room he tells me peremptorily and rudely that there are no free rooms I found Mr. Sergio unpleasant and not at all welcoming who should have had a different attitude in the meantime with a woman and with a client who suffered inconvenience in the structure that he represented!
Day 26 on my return in the afternoon I find the room not yet tidy ... at 6 pm while I was in the room the cleaning lady cleans the bathroom in 1 minute ... makes the bed: no dusting, no vacuum cleaner (with carpet)
A stay to forget were it not for the kindness of the staff who work there....
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